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Staffing Manager
2 semanas atrás
**Our Purpose**
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
**Job Title**
Staffing Manager - EMEA
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
Within the Data & Services organization, the Client Services organization is responsible for delivering our various products and solutions to clients. Data & Services Client Services is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership preeminence.
The role of the Staffing Manager is to work very closely with the Client Services Cluster and Squad leaders as well as the Business Partner team to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do.
Role
- Aggregate all staffing needs at regional level understanding specific engagement requirements and coordinating prioritization between Product lines
- In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets
- Manage settings in the internal systems through all phases of the engagement lifecycle
- Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.)
- Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members
All about you
Essential skills and experience:
- Partner at heart - Needs to work in very close partnership with Client Service team members
- Business acumen - Good understanding of the CD business drivers to optimize resource utilization numbers
- Strong interest in people well-being and development - focused on making the client service team member experience is the best in class
- Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams
- Project Manager - Able to manage multiple priorities simultaneously
**COVID-19 Considerations**
**Corporate Security Responsibility**All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
