Technical Account Management Manager

2 semanas atrás

Lisboa, Portugal Longfinch Technology Tempo inteiro

**Job Title**: Manager, Technical Account Management

**Location**: Lisbon, Portugal
**Salary**: €70,000 - €80,000 annually
**Employment Type**: Full-time

**About the Role**

We are seeking a highly motivated **Manager, Technical Account Management** to lead and scale our Technical Account Management team in Lisbon. This role requires a strategic leader with strong technical expertise and exceptional client-facing skills to ensure our customers achieve maximum value from our solutions.

**Key Responsibilities**
- Lead, mentor, and develop a team of Technical Account Managers, ensuring high performance and career growth.
- Oversee the successful onboarding, adoption, and retention of key customer accounts.
- Act as a trusted advisor for clients, providing technical guidance and solutions tailored to their needs.
- Manage projects, resolve escalations, and ensure timely delivery of client objectives.
- Collaborate with internal teams to drive customer satisfaction and business outcomes.
- Build and implement processes to improve the client experience and team efficiency.

**Must-Have Qualifications**
- **2+ years of people leadership experience**, with proven success managing teams.
- **Strong grasp of web technologies** (JavaScript, HTML, CSS).
- **Client-facing experience** in a technical or strategic role.
- **Proven project management experience**, including handling complex, multi-stakeholder initiatives.

**Nice-to-Have Qualifications**
- Experience managing **European accounts**.
- Experience **building teams from scratch**.
- Previous experience in a **SaaS organization**.

**What We Offer**
- Competitive salary range: €70,000 - €80,000.
- Opportunity to build and scale a high-performing team.
- Collaborative, international work environment.
- Professional development and career growth opportunities.

Pay: 70,000.00€ - 80,000.00€ per month

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you describe your experience leading technical teams? How many direct reports did you manage, and what strategies did you use to drive performance?
- What is your level of proficiency in web technologies such as JavaScript, HTML, and CSS? Can you share an example of a project where you applied these skills in a client-facing context?
- Describe a challenging client situation you handled successfully. How did you approach problem-solving and maintain the relationship?
- Tell us about a complex project you managed involving multiple stakeholders. How did you ensure timely delivery and client satisfaction?
- Best time to connect for a quick call to discuss submission process?

**Experience**:

- leadership: 2 years (required)
- web technologies (JavaScript, HTML, CSS).: 4 years (required)
- Technical Account Management: 3 years (required)

**Language**:

- English (preferred)

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