Consumer Engagement Services

**Position Snapshot**

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/Hybrid mode

Fluent in English

**About us**

**Nestlé Business Services (NBS)** is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

**If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS**

**Position Summary**

This position will have an important role as the voice of the brand inside CES (Consumer Engagement Services), fostering meaningful relationships with our online community while ensuring communication with the consumer is aligned with the defined brand values and policies.

**A day in the life of...**
- Implements strategies defined by the Brand and proactively engages with consumers, addressing their concerns and questions in a timely and helpful manner
- Fosters a sense of community and engagement among the target audience based on the guidelines defined by the Brand
- Proactively collaborates with brands and internal stakeholders
- Drives continuous improvement
- Shows rigor in the way of working, managing data, considering brand constraints and French legislation (training will be proposed)
- Actively listens to customer feedback, identifying pain points, and implementing improvements based on consumer insights, to enhance the consumer experience
- Analyzes consumer sentiment and trends, staying up-to-date with industry developments and competitor activities, and provides recommendations for adapting strategies to meet evolving consumer expectations
- Provide reports to stakeholders and suggests strategies optimization based on data

***What will make you successful**
- French speaker
- Knowledge on English and or Portuguese
- 2-5 years of experience in community management, social media marketing, or content creation
- Experience in customer/consumer care is a plus
- Bachelor’s degree in Marketing, Communications, Nutrition, or related fields
- Strong understanding of infant nutrition, parenting trends, and health regulations related to baby food products
- Ability to create engaging, empathetic, and brand-aligned content tailored to parents and caregivers
- Familiarity with community management tools and methodologies
- Proficient in analysing engagement metrics and performance insights
- Attention to details, flexible and willing to learn new ways of work and technologies
- Experience managing collaborations with stakeholders and excellent communication skills

**What we offer**

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal allowance card
- Flex Benefits - at NBS you can choose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical support available at the office (in Lisbon)
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for international career