Quality Assurance Analyst

**About Uphold**:
The Web3 economy will redefine how financial value is managed and exchanged - with much of this activity shifting towards blockchain networks and digital assets.
Founded in 2013, Uphold is a Web3 financial platform that supports almost 300 digital assets, serving as a Regulated Gateway to the Web3 economy.
With integrations with 27 blockchain networks and a robust trading engine connected to 30 underlying venues, the Uphold platform enables users to trade ‘Anything-to-Anything’ with competitive pricing and deep liquidity.
To date, Uphold has facilitated over 120 million transactions worth $40 billion, serving 10 million customers across 150+ countries.

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

**The opportunity**:
Uphold is looking for a** Quality Assurance Analyst** to join our Engineering team. You’ll work in a friendly, motivated and growing environment, using modern technologies and agile practices to support the overall quality of Uphold’s products.
You will help plan, design, and execute testing across a range of features, from simple to more complex implementations. This includes collaborating with cross-functional teams to understand requirements, identify risks, and validate expected system behaviour. Your work ensures the final product meets quality standards, is reliable, functional, and offers a smooth user experience.
In this Enterprise APIs role, you will also validate Uphold’s REST APIs that power core financial and payment features. This involves designing and executing API test scenarios to ensure correctness, consistency, proper error handling, and adherence to API contracts across services.

**Primary responsibilities**:

- Working with cross-functional teams to ensure quality throughout the software development lifecycle.
- Collaborating with the Engineering team with an agile mindset.
- Reviewing and contributing to requirements, specifications and technical design documents, including API-related documentation.
- Following product development from conception to delivery in production.
- Writing test specifications and scenarios, and performing continuous testing across UI and API layers.
- Performing manual testing, including exploratory testing techniques.
- Designing and executing API test cases covering business logic, authentication flows, error responses, and asynchronous/webhook behaviors.
- Contributing to planning of testing activities, ensuring products are effective, accurate, suitable and free from defects.
- Recording defects in a clear and reproducible way for developers and business analysts.
- Creating logs to document testing phases and defects.
- Spotting areas for improvement to enhance product and API efficiency and reliability.
- Helping troubleshoot issues across components and services.
- Contributing to the evolution of the automation framework, including automated API testing.
- Ensuring the final product satisfies requirements and meets end-user expectations.
- Creating and improving quality assurance policies and procedures.

**Required qualifications**:

- Degree in Computer Science or a related field.
- **2+ years of relevant quality assurance and testing experience**, including exposure to backend or API testing.
- Basic knowledge of test automation techniques, frameworks and tools.
- Experience specifying and running scenarios and test cases.
- Experience with bug management tools and reporting defects.
- Skill in reviewing user-reported issues and prioritising recurring or high-impact problems.
- High regard for safety standards and quality control.
- Experience working in an agile/lean environment.
- Fluent written and oral English skills.
- Excellent verbal and written communication skills.
- Meticulous attention to detail.
- Strong analytical and problem-solving skills.
- Passionate about breaking things to improve reliability while helping build excellent products.

**Additional desirable API experience**:

- Testing REST APIs using tools such as Postman or Bruno.
- Understanding of JSON, authentication flows (OAuth2/JWT), and modern API patterns.
- Exposure to testing asynchronous flows such as webhooks or event-driven processes.
- Ability to contribute to automated API tests (Newman, Postman collections, Cypress, etc.).

**What we offer**:

- **Innovation and Impact**: Contribute to pioneering projects in a dynamic and challenging environment.
- **Competitive Compensation**: Performance bonuses, and comprehensive benefits on top of a competitive salary.
- **Strong Company Culture**:Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
- **Global Collaboration**: Participate in regular updates, strategy sessions, and networking opportunities across the group.
- **Development Opportunities**:Access training and mentorship programs.
- **Flexibility**: Enjoy options to work from home, other locations, or adjust your hou