IT Operations Analyst

2 semanas atrás

Lisboa, Portugal Inetum Tempo inteiro

**Mission**

As part of the **Command Center** team, you will be responsible for monitoring the execution of the batch plan and responding to system alerts.

Your role will involve identifying and processing errors based on predefined procedures, ensuring the stability and continuity of operations. You will also interact with various monitoring tools and ticketing systems to maintain service quality and performance.

**Key Responsibilities**
- Monitor batch job execution and handle errors according to documented procedures.
- Respond to alerts generated by their monitoring tools.
- Perform basic troubleshooting using Unix/Linux commands (log reading, directory navigation, etc.).
- Escalate incidents appropriately and ensure timely resolution.
- Document incidents and resolutions in ticketing systems (Jira, ServiceNow). Collaborate with other IT teams to ensure smooth operations and continuous improvement.

**Profile**
- At least 4** years** of experience
- **Basic knowledge of Unix/Linux** (log analysis, command-line navigation).
- **Experience with ticketing tools** such as Jira and/or ServiceNow.
- **Problem-solving mindset** with the ability to follow instructions and procedures.
- **Knowledge of shell scripting** for automation and task optimization.
- **English proficiency** (written and spoken) is required.
- **French** is a plus.

**Nice to Have**
- Experience with **TWS (Tivoli Workload Scheduler)** or other job scheduling tools.
- Previous experience in a Command Center or IT Operations environment.

**Organization**

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

**Country**

**Location**

Lisbon

**Contract type**

Open-ended contract

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