UBER Driver Support Specialist

Há 5 dias

Lisboa, Portugal Uber Tempo inteiro

**About the Role**

**You're the right fit if you**
- Are obsessed with finding amazing, human-centric solutions to problems.
- Communicate with clarity and empathy.
- Have a deep understanding of how Uber works and can navigate complex situations.
- Build trust effortlessly and are known for your way with words.

**What You Will Do**
- Deliver high-quality support for the critical issues
- Be a passionate contact point for riders while answering any questions that come your way
- Show empathy to frustrated drivers while solving problems and addressing unsatisfactory experiences
- Triage issues and raise them when necessary
- Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be leveraged to drive positive sentiment
- Collaborate to proactively draft messages to address new users' concerns
- Be a cross-support champion: be ready to support different LOBs across the Lisbon Center of Excellence

**Basic Qualifications**
- Proficiency in French and English is required
- Commitment - You are extremely committed to delivering your daily tasks and responsibilities
- Proactiveness - you take the initiative to solve Customer issues and are on top of all requests
- Great Communication. You know how to communicate with customers, especially via message and phone.
- Empathy. Incredible sense of understanding of both riders and drivers, eaters and delivery partners
- Calm under pressure. You have excellent organizational skills, integrity, and follow-through on tasks
- Natural curiosity. You love learning how things work and are always looking for creative solutions.
- Agility. You can move quickly with care. You embrace change and can absorb new information with ease
- Engagement. You thrive to be on the front lines of a highly visible, fast-growing brand
- Comprehension. Excellent reading and writing skills in French and English
- Customer-obsessed Willingness to help others and create support experiences that exceed users' expectations
- Organization. Skilled at handling multiple issues at once to resolve a large number of inquiries efficiently
- Collaborative attitude. You are a great teammate and have the ability to work well in a collaborative environment,
- Flexibility. Weekend and weekly evening shifts are required
- Uber advocate. You care deeply about the product and getting others excited to ride and partner with Uber
- Uber Driver support experience is a strong differential

**Preferred Qualifications**
- Experience in a high-volume environment, including service industries, retail, hospitality, or other support environments preferred but not mandatory;
- Bachelor's degree or college experience is preferred but not mandatory

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