Vp of Cloud Operations

**About Nox Health**

Simply put, we believe in the power of sleep.

As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.

Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.

Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.

**About the role**

Nox Health is seeking an accomplished and strategic Vice President of Cloud Operations to lead and manage all aspects of our global cloud infrastructure, DevOps, and integration operations. This executive role is critical in driving operational excellence across AWS environments, ensuring secure and resilient cloud services, and leading implementation and support teams that enable seamless delivery of our digital health solutions worldwide.

**What you'll do**

**Cloud Infrastructure & AWS Operations**
- Lead global AWS infrastructure management and optimization, ensuring scalability, reliability, and cost-efficiency.
- Oversee multi-region cloud deployment strategies to support global operations with high availability.
- Ensure compliance with industry standards and Nox Health’s governance policies for cloud usage and configuration.

**Nox Cloud Operations (Global)**
- Direct daily operations of Nox’s cloud-based platforms across various geographies.
- Develop and implement strategies for proactive monitoring, incident response, and disaster recovery.
- Collaborate with product and engineering teams to support platform uptime, performance, and user experience.
- Report on key operational metrics and drive continuous improvement in performance, reliability, and efficiency.

**DevOps Leadership**
- Build and lead a world-class DevOps function to support CI/CD pipelines, infrastructure as code (IaC), and automation across environments.
- Foster a culture of DevSecOps and continuous improvement.
- Guide tool selection, adoption, and lifecycle management for DevOps and infrastructure components.

**Cloud Security & Compliance**
- Own the end-to-end cloud security posture, including identity and access management, data protection, and threat detection.
- Partner with the Nox Health CISO and security/compliance teams to maintain regulatory standards such as HIPAA, GDPR, SOC 2, and others as required.
- Proactively identify and mitigate security vulnerabilities and risks.

**Implementation Services & Customer Support for Technical Services**
- Lead the cloud operations teams responsible for onboarding, implementation, and ongoing technical support for platform services (integrations).
- Align implementation and support functions with client success metrics and SLA performance.
- Drive customer satisfaction through efficient, timely, and technically sound service delivery.

**Core reporting and presentation**
- Systematically collect and consolidate key metrics, KPIs, and OKRs from various Nox Cloud sources into a cohesive and actionable presentation format.
- Collaborate with Security, Quality, Support, and Development teams to track, analyze, and report incidents to senior management in a timely and structured manner.
- Design and implement a Nox Cloud dashboard to enable real-time monitoring, performance tracking, and effective cloud management.

**Qualifications**
- Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field.
- 10+ years of experience in cloud infrastructure and operations, with at least 5 years in a senior leadership role.
- Extensive hands-on expertise with AWS, Azure, or Google Cloud platforms, including designing, deploying, and managing enterprise-scale cloud environments with a focus on performance, security, and scalability.
- Strong knowledge of DevOps practices, tools (e.g., Terraform, Jenkins, Kubernetes), and agile methodologies.
- Experience managing globally distributed operations and support teams.
- Solid understanding of cloud security frameworks and compliance standards.
- Exceptional leadership, communication, and cross-functional collaboration skills.
- Fluent in English with the ability to deliver clear, engaging presentations to prospects, clients, and internal stakeholders.

Preferred Attributes
- AWS certifications (e.g., Solutions Architect, DevOps Engineer) highly desirable.
- Experience in healthcare, digital health, or other regulated industries.
- Demonstrated success