Cloud Customer Service Support
2 semanas atrás
Troubleshoot and fix general and specific problems related to cloud services (VPS, Dedicated Servers, Private/Public Cloud, etc.) - Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations - Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary - Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners - Deal with customer's requests and questions related to payments and invoices (billing) - Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support - Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies **Required skills** - Good technical knowledge in IT and new technologies. The basics of Cloud products: VPS, Dedicated Servers, Private/Public Cloud - Knowledge of Linux and virtualization (VMware) is essential for the position - OpenStack knowledge is a plus - Excellent communication, organization and customer service skills - Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution) - Ability to troubleshoot client issues and incidents - Good command of IT and telephone tools (CRM) - To be efficient and quick in proposing solutions - Strong teamwork skills, positive attitude, dynamic and enthusiastic - Passion for constant personal development and to learn more about the IT market - Fluent Portuguese - English is mandatory ( >B2) **Background** - Bachelor or equivalent degree in IT appreciated - Relevant experience of +2 years in customer support service for technical products or relevant IT experience in lieu of a formal qualification will also be considered - Good knowledge of the cloud products would be a plus **Salary**: 18,000.00€ - 20,000.00€ per year
-
Cloud Customer Service Support
Há 2 dias
Lisboa, Portugal OVHcloud Tempo inteiroTroubleshoot and fix general and specific problems related to cloud services (VPS, Dedicated Servers, Private/Public Cloud, etc.) - Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations - Keep customers updated on the progress of incidents, classifying, escalating and reassigning their...
-
Cloud Support Consultant
Há 8 horas
Lisboa, Portugal OVHcloud Tempo inteiroWe are looking for a Cloud Support Consultant for our Customer Services department which provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements. Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, professional cloud services...
-
Customer Service Support
21 minutos atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAn overview of the job:How passionate are you about Customer Service? How about working completely from home for one of the leading tech companies? As a Customer Advisor, you will provide support to our client. Send your resume to Roles and responsibilities:Assist Customers through the various channels regarding queries about subscriptions, invoicing, and...
-
Customer Experience Cloud
2 semanas atrás
Lisboa, Lisboa, Portugal MaxAccelerate Tempo inteiroJob Title: Customer Experience Cloud & AI SMELocation: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&DAbout KompetenzaKompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR)...
-
French-Speaking B2B Customer Support – Cloud Services – Lisbon
4 semanas atrás
Lisboa, Portugal Blu Selection Tempo inteiroEmbark on an exciting journey as a B2B customer service agent with our client, Europe's leading cloud provider. Are you interested in relocating to the beautiful capital of Portugal – Lisbon? If so, this could be the perfect opportunity for you to have the experience of a lifetime! Your responsibilities and impact as a B2B Customer Service Agentwill...
-
External Service Provider with English And
1 semana atrás
Lisboa, Portugal SDZ Support Company Tempo inteiroSDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQOption is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking...
-
Cloud Solution Architecture Manager
Há 6 dias
Lisboa, Portugal Microsoft Tempo inteiroWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Service
Há 7 dias
Lisboa, Portugal PRA Training Center Tempo inteiroCompany Description We suggest you enter details here. Role Description This is a full-time on-site role located in Lisbon for a Customer Service position at PRA Training Center. The Customer Service representative will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Day-to-day tasks include answering...
-
Team Leader
2 semanas atrás
Lisboa, Portugal Dashlane Tempo inteiro**About Dashlane** Dashlane's mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris,...
-
Customer Service
Há 2 dias
Lisboa, Lisboa, Portugal PRA Training Center Tempo inteiroCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Lisbon for a Customer Service position at PRA Training Center. The Customer Service representative will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Day-to-day tasks include answering phone...