Cloud Customer Service Support

2 semanas atrás


Lisboa, Portugal OVHcloud Tempo inteiro

Troubleshoot and fix general and specific problems related to cloud services (VPS, Dedicated Servers, Private/Public Cloud, etc.) - Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations - Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary - Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners - Deal with customer's requests and questions related to payments and invoices (billing) - Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support - Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies **Required skills** - Good technical knowledge in IT and new technologies. The basics of Cloud products: VPS, Dedicated Servers, Private/Public Cloud - Knowledge of Linux and virtualization (VMware) is essential for the position - OpenStack knowledge is a plus - Excellent communication, organization and customer service skills - Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution) - Ability to troubleshoot client issues and incidents - Good command of IT and telephone tools (CRM) - To be efficient and quick in proposing solutions - Strong teamwork skills, positive attitude, dynamic and enthusiastic - Passion for constant personal development and to learn more about the IT market - Fluent Portuguese - English is mandatory ( >B2) **Background** - Bachelor or equivalent degree in IT appreciated - Relevant experience of +2 years in customer support service for technical products or relevant IT experience in lieu of a formal qualification will also be considered - Good knowledge of the cloud products would be a plus **Salary**: 18,000.00€ - 20,000.00€ per year



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