Asset Manager

**What You'll Do**: The Asset Manager is responsible for gathering information about the newly assigned customer, create visibility of the customer Installed Base, analyzing the data quality and assess existing processes governing Lifecycle of the Customer Assets. Based on the results of the analysis, the Asset Manager will execute necessary Installed Base cleanup actions with the collaboration of Cisco transactional support teams. To optimize customer experience, you will be required to analyze customer Asset Management process (or Installed Base Lifecycle Process) and provide recommendations for its design/optimization, be accountable for the process to be executed and acting as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, and reporting on any asset / contract management issues. ***: **Customer onboarding**: Define the Customer business structure and associated Cisco assets (HW and SW) that will be managed under the Service. Combine Customer view, Network view and Cisco view into an Installed Base (IB) baseline designating the device quantity, type, location, service coverage and additional asset attributes. Perform a process assessment on existing asset / contract management capabilities that are currently in use by the Customer and/or Partner. Identify target areas that need improvement in order for the CAM practice to be successfully integrated into the account. ***: **Ongoing Cisco Asset Management**: Document, manage, execute and track changes as they are made to the Installed Base Baseline (Moves, Terminations, Additions and Configuration changes). Secure the delivery or regular reporting as per the Asset Management service description; for Premium and Tailored customers, define the reporting requirements with Cisco Account Team and Customer, that will include type, customized content and frequency of Installed Base status reports. Prepare reports and participate in Quarterly Business Reviews (QBR) with Customer. **Provide Account Support for Cisco Asset Management related topics**: Proactive engagement with Customer and Service Sales to provide IB insights for upcoming renewals. Build relationships with Cisco Account Team, customers, and other stakeholders. ***: **Who You'll Work With**: Asset Management is a proactive service where Cisco is responsible to improve the accuracy of primarily Cisco devices installed within the Customer network/s. The individual will be supporting our customers in their effort to manage the lifecycle of hardware and software assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience. ***: **Who You Are**: Minimum qualifications 3 years or more of working experience, direct experience in the related area would be an advantage ***: **Strong knowledge of Excel is required**: Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though beneficiary ***: **Desired skills**: Fluent English is a must Strong communication, presentation and listening skills Customer focused Analytical and problem solving skills Ability to work independently Keen to learn Proactive, taking Ownership to drive execution / solve challenges Ability to prioritize and multitask Team Player ***: **We Are Cisco**: WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (30 years strong) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. LI-JG2 **Cisco Covid-19 Vaccination Policy