Regional Delivery Manager

**What you will do**

The Regional Delivery Manager reports into the Regional Delivery Manager Leader and holds the accountability and responsibility for case delivery management in the region for regionally delivered components.
- They are aligned to a Component or group of sub-components and own, leads and is responsible for the successful execution of Case Based Component Delivery and Performance Management.
- The Regional Delivery manager leads a team of Vendor agents that align to a certain area of expertise.

**What you will do**

E2E accountability for component delivery, including case intake, case management, case prioritization and escalation, performance management and process improvements
- Runs direct engagement with Regional Leaders for Component Delivery
- Uses control tower reporting to coordinate the operation in the region
- Works proactively with vendor team leads to ensure timely case resolution
- Is the POC for theatre teams, Partner teams and Installed Based Analysts teams for all case delivery matters
- Coordinates large ad hoc requests or projects (perform capacity assessment, assess ETA for resolution, agrees on frequency of status updates) eg. Mergers & Acquisitions, Bulk CRD changes, etc
- Works in partnership with Regional Process Managers to ensure process/policy/system changes & optimizations are implemented
- Holds regular checkpoints with vendor on performance metrics and delivery management
- Supervises Component delivery efficiency and ensure staffing levels and capacity is in line
- Works in constant partnership with Global Delivery Center vendor management providing visibility of vendor performance, capacity gaps and any relevant changes in region that impacts delivery
- Host periodic reviews and quarterly business reviews (QBRs)

**Who you are**
- Deep operational knowledge on Cisco processes, policies, capabilities, Cisco organization and x-functional teams’ alignment specifically in the Services space (both Advanced Services and Technical Services)
- Excellent analytical and data storytelling skills
- Critical thinking and time management skills
- Positive relationship and interpersonal skills to collaborate and present at all levels.
- Ability to work under pressure with excellent sense of urgence and customer experience
- Ability to successfully engage with Stakeholders and translate requests into clear actions to be driven
- Strong analytical and reporting skills - leverage analytics for problem identification
- High levels of accountability for service delivery
- Ability to handle customer concerns including at the executive level

**Why Cisco?**
- #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you
- Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
- We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
- We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
- So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

LI-JG2
- #LI-Remote

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of P