Support Client en Français: Insurance Management

**✨ EXTRA PROJECT BONUS - total of €3000 gross (€750 gross paid out after the 4th, 7th, 10th and 13th contract month)**

**FR**: Support client en français, bureau de Lisbonne, du lundi au vendredi Début 12.06
**PT**: Apoio ao Cliente em Francês, escritório em Lisboa, Seg-Sex Início 12.06

**Location: Lisbon, Portugal**
- **Start: 12.06**:

- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:

- **2-shifts working schedule in the time frames: Monday-Friday**:7:30-20:00**(Greek time - 8h/day, 40h/week, 5 days/week) **with weekends off**:

- **We do NOT require previous experience**, we will teach you everything

**Company**:
Our client is the world's largest publicly traded property and casualty insurer for Homeowners.

If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you

You will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

**As a Customer Support you will**:

- **Receiving telephone calls or chat from French clients**wishing to obtain various types of information concerning the insurance policy **-only inbound**:

- Indexation and electronic archiving in our document management tool
- Policy changes/Cancellation requests/Making a claim, updating payment details
- **This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account**

**What do we expect**:

- **Fluency in French (C2 - native)**:

- **Communicative English level**:

- You live anywhere in Lisbon or you are ready to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**Competitive salary and remuneration system (incl. meal allowance)**:

- **900€ gross x14 months (it's equivalent of 1050€ gross x12 months**)-basic salary
- **up to 100€ gross project bonu**s/month (it is a permanent supplement to salary),
- **up to 55€**gross performance bonus/month,
- **meal allowance: 7,23€ NET/day**(approx 145€ NET/month in a voucher card)
- **EXTRA PROJECT BONUS - total of €3000 gross (€750 gross paid out after the 4th, 7th, 10th and 13th contract month)**:

- **transport allowance**20€ gross

**What we offer**:

- **Start: 12.06**:

- **2-shifts working schedule in the time frames:Monday-Friday**:7:30-20:00**(Greek time - 8h/day, 40h/week, 5 days/week) **with weekends off**:

- **Full time fixed term 6-months employment contract with extension possibility**(according to the Portuguese law)
- Training is provided at the beginning of the work
- **We offer office based work system in our modern location in Lisbon - Oriente**:

- **Complete online hiring process regulated**:

- **Private Health Insurance from day 1**:

- Possibility to participate in a growing multicultural Project
- Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?
- # _assistente administrativo; apoio ao cliente; vagas emprego; atendimento ao cliente; assistente apoio cliente; operador de call center; companhias aéreas, francês **#Frenchlisbon**

Pay: 1,020.00€ - 1,080.00€ per month

Application Question(s):

- Your current location (city):

- Is your English at a communicative level (at least B2)? Please confirm here:

- When is the closest possible start date for you?
- Are you ready to work in our office in Lisbon Oriente?
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Is French your native language?
- Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?

**Education**:

- High school or equivalent (required)

**Language**:

- Communicative English (at least B2) (required)
- French (C2-native) (required)

Expected Start Date: 12/06/2025