Operations Customer Experts for Healthcare Company

2 semanas atrás

Lisboa, Portugal WTS Portugal Tempo inteiro

You speak **Dutch/Flemish** and you have a passion in Healthcare? We are recruiting **Dutch/Flemish speaker for Operations Customer Expert in Lisbon**

**Your working day**:

- **Product Expertise**: Share comprehensive information about products and services, helping customers make informed decisions tailored to their needs.
- **Technical Assistance**: Assist customers in connecting insulin pumps to smartphone apps for seamless integration and optimal usability.
- **Empathetic Problem Solving**: Address customer inquiries with a high level of empathy, ensuring satisfaction and fostering trust in every interaction.
- **User Guidance**: Educate and guide users on the effective use and management of their insulin pumps, empowering them to navigate their healthcare journey confidently.
- **Documentation**: Maintain detailed records of all customer interactions and inquiries using the SAP CRM system for accurate tracking and follow-up.
- **Issue Escalation**: Identify and escalate complex or unresolved issues to higher-level support or management, ensuring prompt resolution.
- **Cross-Team Collaboration**:Work closely with local 2nd Level Support and internal departments to provide efficient and effective solutions to customer concerns.
- **Database Management**: Perform routine customer service tasks, including updating and maintaining the customer database.
- **Proactive Outreach**:Conduct follow-up communications to assess and enhance customer satisfaction levels, identifying areas for improvement.
- **Complaint Management**: Handle complaints and oversee the returns process in compliance with company policies.

**What you need to know to have a chance of getting this job**:

- Fluent in Dutch & English (C1)
- Experience in Customer Support/Technical Support
- Great communication
- High school diploma minimum
- **Valid work permit in Portugal**

**You will benefit**:

- Competitive salary + Bonuses + Meal allowance
- Work in sunny Lisbon Office ☀
- Initial training during 4 weeks
- Work schedule : Monday to Sunday between 7am to 10pm // 8h per day with 2 days off per week / Rotating Shifts.
- Private Heathcare & Dentalcare from contract signature
- Stable work and career progression;
- Great activities
- Airport Pick-up
- Flight refund after 9 month in the company
- Accommodation in a room in a flat shared with others employees
- **Starting date : June 23rd, 2025**_

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 1,000.00€ - 1,500.00€ per month

**Education**:

- High school or equivalent (required)

**Experience**:

- Sales/Marketing/Digital Marketing: 1 year (required)
- Customer Service: 1 year (required)

**Language**:

- English C1 (required)
- Dutch/Flemish fluent (C2) (required)

License/Certification:

- Work permit in Portugal (required)

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