Operations Analyst

**Operations Analyst**:
Location

Lisbon

Team

Operations Excellence

Pleo is on a mission to be _the_ global spending solution for forward-thinking teams everywhere. We’re looking for driven, curious and creative Builders to help us fuel and drive this mission as part of our Cash Flow Domain As an Operations Analyst, you will work cross-functionally and closely with RevOps, GTM, Support. You will also support business growth by building robust and smart processes.

If you are a keen & proactive problem solver, take pride in delighting customers, have a strong eye for detail and excel in a process building environment, this is the role for you

**The Team**

You will be the second hire for our Cash Flow Operations Team. Fear not, you will be fully supported by a much larger Cash Flow Domain

**What will you get up to?**
- Creating & successfully implementing processes for customer facing competencies like Sales, Customer Success and Customer Support
- Be responsible for reporting on the domain level, providing insights and actionable items to stakeholders
- “Run the business” by working on a cross-competency level, liaising with Engineering, Data, Product Management and Collections team to answer Cash Flow products related questions raised by customer facing teams
- Detect inefficiencies in current processes and propose solutions to solve those
- Creating insights using internal data, feedback from customer facing teams and customer feedback; in order to improve our current policies
- Operational tasks using tools such as Postman, Vitally, Hubspot
- Be the voice of the customer within the Cash Flow domain

**You’ll thrive in this role if you**
- Have 1+ year experience in an Operations role
- Have advanced excel skills e.g. vlookups, IF formulas, sorting and analysing data
- Can work independently to drive workload and identify areas of opportunity
- Have experience troubleshooting and/or answering complex customer queries in a timely and professional manner

**Your colleagues say that you are**
- Curious by nature & love solving for inefficiencies
- Happy to empower those around them
- Love the detail, you often spot things that other don’t
- Razor sharp when it comes to your work but also fun to work with

**Show me the benefits**
- Your own Pleo card (no more out-of-pocket spending) Lunch is on us - with catering in our Lisbon office
- Private health insurance to ensure you’re fit in body and mind to do your best work
- In Portugal, we offer 25 days of holiday + your public holidays
- For our Cash Flow Operations Team, we offer full flexibility around working from home
- Option to purchase 5 additional days of holiday through a salary sacrifice
- Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍
- Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
- All of us have a stake in Pleo’s success - ask us about our equity grant scheme

**Why join us?**

Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation - they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.

So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't wor