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IT Support Analyst

2 semanas atrás

Porto, Portugal Natixis in Portugal Tempo inteiro

**Company Description**
Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial expertise in its two global business lines - Corporate & Investment Banking and Asset & Wealth Management - and, transversally, for the entities of Groupe BPCE.

The Centre of Expertise, based in Porto, currently has more than 2,400 employees from over 30 nationalities, organised in three main departments: Information Technology, Banking Support Activities and Compliance. These teams work in an integrated, inclusive and transversal way, supporting and creating value for all the business lines and platforms of the group. The project in Porto is one of the biggest investments in Human Resources ever made by Groupe BPCE worldwide.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

In 2024, Top Employers Institute has awarded Natixis in Portugal the Top Employer Portugal accreditation for the second time. This certification recognizes excellence in people practices, following the example of our head office, in France, who was certified Top Employer France for the eight year in a row.
**Job Description** Responsibilities**:

- Supports end users on assigned technical issues in designated offices or teams L1 & L2;
- Monitors and maintains computer systems and networks, solves problems, and suggests improvements;
- Logs and tracks support requests, and provides information to users on the progress of outstanding support calls;
- Ensures that documentation related to user requests, policies and procedures are kept up to date, including, when required, the drafting and maintenance of technical documentation, user guides, FAQs, and knowledge base articles to facilitate self-help and improve support efficiency by documenting troubleshooting steps, resolutions, and common issues for future reference;
- Collaborates with other IT teams, such as network administrators or system administrators, to troubleshoot complex issues and ensure effective communication, and escalates issues to higher-level support to ensure timely resolution;
- Ensures that good practices are conveyed, and good service is delivered to end users as well as follows and enforces Natixis Group IT security policy and standards;
- Keeps up-to-date with the Industry and best practice trends, using insights to implement new processes and initiatives in the organization;
- Enforces the organization's security policy and standards, maintaining a vulnerability standard in line with Head office policies, in order to ensure compliance.

**Qualifications**
- Secondary Education (Technical - level IV);
- CompTIA A+ Certification;
- Operating systems, such as Windows, Linux and macOS, as well as Office 365 Computer hardware, including desktops, laptops, printers, scanners, and other peripherals (2) TCP/IP, DNS, DHCP and VPNs;
- Troubleshooting techniques;
- Antivirus software, firewalls, and other security tools;
- Remote support tools, such as remote desktop, virtual private networks (VPNs) and remote access software;
- Batch / scripting;
- ** Fluent English** and Good Level of French (a big plus).

**Soft Skills**:

- Rigor;
- Analytical skills & Critical thinking;
- Autonomy;
- Availability;
- Team spirit;
- Problem-solving skills;
- Attention to detail and strong organization skills.

**We will only consider English CV's.**
**Additional Information** #MuchMoreThanJustAJob**

Early morning. Campo 24 de Agosto. In **4 minutes, you are clocking in at the office**. After grabbing a **cup of coffee and fresh fruit**, pick up your **laptop and choose your spot for the day**. It's going to be a busy one**:French class** before lunch and, just after, quick **medical appointment** at Natixis doctor's office.

Lunch break. Outside in the big **terrace **(look at your crops at the **Urban Garden**; ready to harvest) or, if you feel like stretching your legs, **walk downtown **to grab lunch.

Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one **PlayStation** game or the final match for that **ping-pong** tournament.

Tomorrow, you complete that **certified technical training **and the day after, you will** work from home, **taking advantage to finally do that **online course on Udemy.** Once you are done with your tasks for the day, you can visit the office for a **board games** session or show up at the rehearsal of on