Account Management Administrator

**Who we are**:
Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

**Current Opportunity**: Account Management Administrator (French Speaking)

**Onsite/Hybrid/Remote**:Hybrid (office in Paço de Arcos)
**Required Languages**: English and French
**Location**:Portugal

**What you will do**:
**Responsibilities**:

- Administrative Point of Contact: Serve as the primary liaison for administrative activities related to key accounts. This includes participating in recurring calls, documenting meeting notes, organizing and tracking follow-up actions, and providing data and reports for trend analysis.
- Support Account Management: Assist the account manager in monitoring and addressing key account needs, as well as managing client projects to align with both client objectives and company goals.
- Data Management: Export data from Microsoft Power BI and our proprietary reporting tool and maintain client information in databases such as SharePoint and our Client Portal.
- Request Coordination: Act as a liaison between Account Management and internal teams through our ticketing platform, Jira. This involves coordinating and triaging requests efficiently.
- Efficiency Improvement: Identify challenges and areas for improvement within the Account Management process and propose actionable solutions to enhance team success.
- Database Management: Assist in setting up new client contacts and ensuring accurate updates to our CRM database, Microsoft Dynamics.
- Client Communication: Use Microsoft Dynamics Customer Journeys to manage and execute bulk communications with client contacts.
- Data Analysis: Review, process, and analyze large volumes of data to support various needs and initiatives.
- Event Support: Help prepare and coordinate site visits and client onsite events, ensuring everything runs smoothly.

**Qualifications/Skills**:

- Bachelor’s degree
- Eligible to work in the United Kingdom
- Education and/or psychology background preferred but not required
- Familiarity with Microsoft Dynamics (or similar CRM), SharePoint and Jira are highly desired but not required.
- Strong communication skills in both written and spoken French and English
- Exceptional Organizational skills to be able to manage multiple tasks and projects with precision and efficiency.
- Outstanding Time Management skills with the ability to effectively prioritize tasks and manage deadlines.
- Ability to thrive in an independent work environment while maintaining a high level of productivity and initiative.
- Client-Centric Problem Solving skills and the ability to use innovative thinking to address challenges and exceed client expectations.

**What we offer**:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Life plan, Health plan, Work accident insurance, Meal allowance, Gym reimbursement, Tuition reimbursement, Professional license reimbursement, Clinical supervision, 24/7 support for risk calls, Mentorship programme, CPD training reimbursement, Access to professional monthly clinical development webinars & professional development workshops, EAP benefits, Employee exchange programme.
- At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes._
- We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth._

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