IT Infrastructure Specialist

Há 7 dias

Porto, Portugal ITSector Tempo inteiro

Porto, Portugal

**Let's take a look at the profile we are looking for**:
Ambitious people with a passion for this area;
Technician degree for IT Systems and Computing or Telecommunications;
**4 years' experience in one of this position**:
IT Infrastructure Technician
Service Desk technician
IT Infrastructure Project Manager

Experience in IT infrastructure deployment projects;
ITIL v4 certification will be a plus;
General knowledge about main IT technologies (workplace, servers, networks);
Management of virtual environments, preferable Microsoft Azure (certification will be a plus);
Experience in Fortinet network devices (certification will be a plus);
Customer oriented, proactive, analytic and self-organized;
Excellent troubleshooting and time management skills under pressure;
Written and verbal communication skills (Portuguese and English);
Ability to work effectively and manage deadlines;
Sense of responsibility, commitment and integrity;
Focus on innovation, dynamism, autonomy and teamwork.

**Main responsibilities**:
**Contribute to 1 st level support (end users)**:
To manage, resolve and track user incidents and requests;
To manage escalation of issues and ensure resolution;
To support to local users on site and by phone;
Management of ITSector telecommunication and networks (including security);
Ensure proper documentation level of his environment (technical & administrative documentation);
Manage project and ensure communication with business stakeholders so as to deliver on-time, on quality, within scope and budget.

What can you expect?

National and international projects;
Health Insurance Benefit for all employees;
A fair system of competitive rewards upon knowledge and experience;
Certification, technical and behavioral training to become the best version of yourself;
Team Building and Happy Hours;
Committed and successful teams;
Opportunity to work in a challenging environment with dynamic teams and innovative projects;
Promotion of happiness, well-being at work, and physical and emotional health, with initiatives that allow a work-life balance culture;
Benefit scheme along with partners.

What are you waiting for?

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