Front Office Manager

Viceroy Hotels:
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

**Location**:
Viceroy Algarve at Ombria Estr. do Olival, Portugal

Close to Loulé and harmoniously integrated into a sumptuous surrounding landscape, Ombria is home to the 5-star Viceroy Hotel, a SPA, 7 restaurants and a signature golf course offering a unique lifestyle to all who visit it. Our Spa is distinguished by a holistic approach, where love, connection and the deep well-being of customers are at the heart of our mission. Our future 1,800 m2 Spa composed of individual & duo massage cabins, beauty & hairdressing area, a Suite, a thermal area with indoor & outdoor swimming pool, Spa cafe, will allow you to put all your skills into practice and work with local brands and products as well as international brands that respect our values. A setting and an atmosphere in the heart of the Algarve that will allow you to guide our customers towards a moment of reconnection and total relaxation where self-love is our watchword.

Overview:
The Front Office Manager is responsible for ensuring the operation of the Guest Services is executed in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

**Responsibilities**:

- Deliver a highly personalized, elevated guest experience aligned with the resort’s lifestyle brand identity.
- Maintain strong presence in the lobby and guest areas to greet guests, resolve concerns, and monitor service quality.
- Handle VIP arrivals, special requests, and complex guest issues with tact, empathy, and efficiency.
- Partner with other departments (Housekeeping, F&B, Spa, Recreation) to ensure Oversee day-to-day operations of Reception, Guest Services, Concierge, Bell/Valet, and Night Audit teams.
- Ensure accuracy of reservations, room assignments, rate structures, and billing.
- Monitor lobby atmosphere, cleanliness, and brand presentation to create a welcoming environment.
- Maintain compliance with safety, security, and confidentiality policies.
- Ensure smooth coordination during peak check‑in/check‑out times and large group arrivals.
- Recruit, train, and mentor a diverse and service-driven Front Office team.
- Conduct regular coaching, performance evaluations, and skills development programs.
- Foster a culture of warmth, enthusiasm, and authenticity reflective of the resort’s lifestyle ethos.
- Create schedules that support optimal staffing, labor productivity, and guest experience outcomes.
- Oversee front office budgeting, forecasting, labor management, and expense control.
- Maximize revenue opportunities through upselling, premium room categories, and resort experiences.
- Review daily reports including occupancy, ADR, revenue, arrivals/departures, and financial audits.
- Ensure proper cash handling, payment verification, and audit compliance.

Qualifications:

- Degree in Hospitality Management or related field preferred.
- Minimum 5 years of hospitality experience
- Strong knowledge of property management systems (Opera, Fidelio, or similar).
- Excellent communication skills in English and Portuguese (additional languages a plus).
- Proven track record of delivering exceptional guest experiences while achieving financial targets.
- Culturally sensitive, adaptable, and comfortable working in an international resort environment.
- Guest-centric mindset with strong problem-solving skills.
- Leadership presence with ability to inspire and motivate multicultural teams.
- Strong organizational and analytical abilities.
- Financial literacy and ability to manage budgets and KPIs.
- Flexibility and resilience in a fast-paced, seasonal resort setting