Empregos actuais relacionados com Team Lead - Lisboa - Catawiki

  • Team Lead

    4 minutos atrás

    Lisboa, Portugal Fc Technology Tempo inteiro

    Team Lead & Tech Lead (Infraestrutura / Cloud / Automação) Perfil Ideal Experiência mínima de 7 anos em infraestrutura, com 3+ anos em funções de liderança técnica e arquitetura. Background como SysAdmin/Linux Engineer ou Windows Engineer com crescimento para Tech Lead. Experiência relevante em gestão de projetos tecnológicos ou em coordenação...

  • Team Lead

    2 minutos atrás

    Lisboa, Portugal LCG Tempo inteiro

    Estás pronto para oferecer a excelência connosco?Procuramos um perfil de Team Lead & Tech Lead (Infraestrutura/Cloud/Automação), para integrar a nossa equipa.O que procuramos? Experiência mínima de 7 anos em infraestrutura, com 3+ anos em funções de liderança técnica e arquitetura. Background como SysAdmin/Linux Engineer ou Windows Engineer com...

  • Finance Team Lead

    1 semana atrás

    Lisboa, Portugal Phiture Tempo inteiro

    The Finance Team Lead will oversee AP/AR operations, lead a team, and ensure financial process accuracy.

  • Team Lead

    2 minutos atrás

    Lisboa, Portugal ComparaJá Tempo inteiro

    Team Lead | Engineering - ComparaJá.pt – Lisbon (Hybrid) Job Summary We are looking for a highly skilled and experienced Team Lead to guide our development team in delivering high-quality software. You will own the delivery process end-to-end, ensuring that our products are built to modern development standards while fostering a culture of excellence and...

  • Team Lead

    Há 5 dias

    Lisboa, Portugal IRIUM Portugal Tempo inteiro

    Na IRIUM queremos que persigas sempre os teus sonhos Aqui, prepara-te para conquistares as tuas metas, enquanto desfrutas do caminho.     Atualmente encontramo-nos à procura de Team Lead & Tech Lead (Infraestrutura / Cloud / Automação)Requisitos: Perfil Ideal Experiência mínima de 7 anos em infraestrutura, com 3+ anos em funções de liderança...

  • Team Lead

    4 minutos atrás

    Lisboa, Portugal IRIUM Portugal Tempo inteiro

    Na IRIUM queremos que persigas sempre os teus sonhos Aqui, prepara-te para conquistares as tuas metas, enquanto desfrutas do caminho.     Atualmente encontramo-nos à procura de Team Lead & Tech Lead (Infraestrutura / Cloud / Automação)Requisitos: Perfil Ideal Experiência mínima de 7 anos em infraestrutura, com 3+ anos em funções de liderança...

  • Team Lead

    3 minutos atrás

    Lisboa, Portugal IRIUM Portugal Tempo inteiro

    Na IRIUM queremos que persigas sempre os teus sonhos Aqui, prepara-te para conquistares as tuas metas, enquanto desfrutas do caminho.     Atualmente encontramo-nos à procura de Team Lead & Tech Lead (Infraestrutura / Cloud / Automação)Requisitos: Perfil Ideal Experiência mínima de 7 anos em infraestrutura, com 3+ anos em funções de liderança...

  • Product Tech Lead

    4 minutos atrás

    Lisboa, Portugal team Tempo inteiro

    We want to do different with the essential's things. We are committed to a sustainable corporatism strategy. We believe that success is based on building a team focused on collective well-being, personal and professional development, and based on a work philosophy that enhances the healthy management of our lives. Work-life balance, beginner's mind and...

  • Finance Team Lead

    3 minutos atrás

    Lisboa, Portugal Velenosi&Meredith Tempo inteiro

    URGENT HIRING Finance Team Lead (F&A) | Porto | On-Site Location: Porto, PortugalSchedule: Monday to Friday 09:00 to 18:00Days Off: Saturday and SundayWork Model: On-SiteSalary: 1,500 x 14 months + bonus + benefits + meal allowanceAccommodation provided if needed Role: Finance Team Lead (AP / ARO2C / R2R / GL) We are urgently seeking a Finance Team Lead with...

  • Finance Team Lead

    1 hora atrás

    Lisboa, Lisboa, Portugal Velenosi&Meredith Tempo inteiro

    URGENT HIRING Finance Team Lead (F&A) | Porto | On-SiteLocation: Porto, PortugalSchedule: Monday to Friday 09:00 to 18:00Days Off: Saturday and SundayWork Model: On-SiteSalary: 1,500 x 14 months + bonus + benefits + meal allowanceAccommodation provided if neededRole: Finance Team Lead (AP / ARO2C / R2R / GL)We are urgently seeking a Finance Team Lead with...

Team Lead

Há 6 horas

Lisboa, Portugal Catawiki Tempo inteiro

**Who we are**:
A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.

We've sold 10 million unique items to date and it's our mission to become the world's most popular auction destination for special objects.

We're an innovative, pioneering and** fast-growing scale-up**. If you think you can make a difference to our team, go ahead and apply.

**About the role**:
As a Team Lead Customer Experience (CX), your focus will be on meeting new organizational objectives and goals and increasing our Customer Satisfaction. You will support, guide, and coach your team to ensure they perform at an optimal level, and you will use your leadership skills to inspire, motivate, and engage your team. It will be your responsibility to create a cohesive team that works together efficiently and to maximize the team's potential.

To be a successful Team Leader for Customer Experience at Catawiki, you should have a track record of leading a motivated and engaged team that delivers positive performance results in line with goals and targets. Excellent interpersonal skills are of paramount importance as you build quality relationships with your team and internal stakeholders.

**What you'll do**:
**Results and Responsibilities**:

- Advise and coach CX Specialists on soft skills and best practices, ultimately leading to higher productivity, high-quality team performance, and improved customer satisfaction
- Day to day management, including assigning tasks, monitoring incoming volumes, and adjusting schedules based on needs, absences, or shifting priorities
- Manage and coach a team of CX Specialists to ensure they meet departmental and team performance targets and KPIs while delivering exceptional customer service
- Handle daily escalations and cancellations for our team of CX Specialists

**Tasks and Activities**:

- Foster a culture of team engagement, recognizing and celebrating team members' achievements, and promoting collaboration and teamwork
- Monitor team performance metrics and provide feedback, coaching, and support to improve individual and team performance
- Develop and maintain effective customer service procedures and policies to ensure consistent quality and efficiency
- Have a good understanding of reports and dashboards and be able to give strategic input on customer service operations, team performance, and customer feedback to the Team Manager
- Collaborate with other teams, such as sales and product development, to ensure that customer feedback is incorporated into business strategies and product development plans
- Have 1:1 meetings on a regular basis, conduct performance appraisals (mid-year and end-of-year), and hold stand-ups with your direct reports
- Respond to customer inquiries and complaints, providing timely and accurate resolutions to issues and ensuring that customer needs are met
- Manage and monitor ticket queues and volumes for optimal efficiency and productivity.
- Support the Team Manager with managing SLAs and implementing new tools, processes, and procedures
- Report to the CX Team Manager and serve as a backup in case of short-term absence

**What you'll bring**:

- At least 1 year of **experience in customer support teams**, including managing a team of at least 10 specialists
- A balanced leader with a passion for inspiring, motivating, and engaging a team
- Fluency in **English** (additional languages are a plus)
- Proven experience with KPIs and OGSM
- Strong stakeholder management skills and expertise
- Ability to prioritize tasks effectively and address ad hoc situations
- Relevant experience or a strong interest in identifying and implementing improvements, new processes, and tools
- **Available to work 40 hours per week**:

- **Regular office attendance is required to support your team**:

- **You are available to work every weekend **with weekend work being remote and able to work on some public holidays
- You are currently based in Lisbon, Portugal

**In return**:

- Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
- Transportation costs from home to our office are covered by Catawiki
- Work From Home allowance

**Here's what we can offer you**:
This is your chance to join our mission to fulfill people's passions as part of a young and dynamic organization. You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians.

Additionally, you can expect:

- A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities.
- Regular fun ac