Back Office Agent

Back Office Agent - Fluent in German - All Genders
- Oporto - Open Ended Contract - Hybrid

**WHO ARE WE ?**

**BNP PARIBAS CARDIF**, the **Insurer for a Changing World**.

We are the world leader in the creditor insurance market with strong positions in savings and protection insurance in more than 30 countries all around the world.

European Service Center - Cardif Services, European Platform of Services with a diversity of processes aiming to bring excellence to our Internal Clients, being part of BNP Paribas Cardif, is an organization dedicated to providing other BNP Paribas Cardif entities with a diversity of processes and services connected to insurance activity. We aim to bring excellence to our internal clients, ensuring highest levels of efficiency and reliability. With over 480 employees and 6 working languages, we are a multicultural and a diverse team, operating in Porto and Lisbon, Portugal.

We are currently looking for a German Back Office Agent (**All genders)** based in **Porto**

**BE PART OF OUR EXTENDED WARRANTY MANAGEMENT INTERNATIONAL TEAM**

This Team based in Porto city was created to extend the operation of our Client, ICARE, to the European market. ICARE is leader in the French market for warranty in the automobile field and aims to project this experience to the European market through our platform.

Today German and Italian are our main markets but We have already started the operation in Spain, Portugal and Check Republic and We intend to open England, Sweden and more, until 2025.

Our main activities are managing dealer warranty, extended warranty and maintenance contracts by handling authorization requests or contract management request for multiple products depending on the country and partner, all from the same platform and location.

**YOUR FUTURE MISSION IN EWM TEAM**
- Management of vehicle repair requests in accordance with the contractual coverage
- Contact by phone all required departments
- Communication of decisions to customers and/or business partners
- Ensuring the administrative management of all prepared processes

**AS OUR NEW BACK OFFICE AGENT, YOU MUST HAVE**:

- Education or university degree in: Business Administration/Business Management; Insurance or banking; Public administration
- Automotive knowledge is a plus
- Good communication skills, both verbal and written
- Continuous pursuit of customer satisfaction
- Striving for very high quality results
- German fluent
- Good written English

**WHAT DO WE OFFER**

Besides our attractive salary, you will benefit:

- Meals allowance
- Transportation allowance
- Child allowance
- Private Health Insurance including spouse and descendants, Life Insurance, Travel Insurance
- Hybrid working mode - a balance between office days to reinforce commitment, creativity and human links, and homeworking days for flexibility of the employees
- Continuous development and career growth opportunities on a local and global level
- And much more

**The work environment is important**
- Benefit from our modern amenities, including zen and creative rooms amongst others, many discounts from our group platform, free language courses, doctor on-site & remote and diverse company events,
- Work in a multicultural environment with multiple nationalities,
- Be part of a people care company with a strong & continuous growth investing in its employees through training and career opportunities.

**Our commitments to you**
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas Cardif we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas Cardif, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.

We will be delighted to consider you for this position.