Global Safety Auditor
1 semana atrás
**About the Role**
Global AuditOps is pioneering how Uber manages safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review.
The Auditor position is responsible for investigating safety reports and categorizing these reports as per the Uber standard. By evaluating customer support contacts to ensure the safety support offered provides correct resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers.
**What You'll Do**
- Perform targeted reviews in order to ensure compliance by examining safety reports
- Review and provide recommendations for taxonomy improvements with a regional focus
- Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
- Appraises adequacy of internal control systems by completing audit questionnaires
- Contributes to team effort by accomplishing related results as needed
- Maintain focus on data integrity and producing work of the highest quality
**What You'll Need**
- Native Portuguese Speaker
- Fluent in English both reading and writing
- Minimum 1 year of experience in customer service or quality assurance role
- Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
- Exceptional written and verbal communication skills
- Resistance to stress and pressure of working with high severity cases
- Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders
- Strong teamwork skills towards a shared sense of purpose
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