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Senior Product Manager
3 semanas atrás
As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.At 8X8 our seamless Cloud Unified Communications and Contact Center solutions have become critical to businesses across the globe. We combine unified communications, team collaboration, contact center, and analytics in a single, open, and real-time platform to help companies improve employee productivity and overall customer experience. Organizations need to be able to act quickly, collaborate effectively, and communicate seamlessly, whether it be working from home, or on the move, our single platform offers extensive benefits to our customers
**About the Role**
- We are looking for a Senior Product Manager ideally with experience in the area of Unified Communication or Analytics. This person would join our Product Management team and play a key role in helping us refactor and significantly grow our Analytics capabilities and Supervisor Experience.
- You would interact closely with the Design and Research teams, Product Marketing, Engineering, Support, Sales, and multiple other stakeholders, in order to understand, research and grow the Unified Communication Analytics product.
**Responsibilities**:
- Establish and grow a vision and strategic direction for Analytics for 8x8 Work, ensuring it drives a leading experience
- Utilize customer feedback from multiple touchpoints across the organization to build a picture of customer behavior, problems and opportunities
- Continually grow your knowledge of competitors’ offerings
- Develop business requirements and product specifications with user stories
- Work closely with the Engineering teams to deliver the product to the market
- Proactivity identify and resolve issues that impair the team’s ability to execute
- Partner with key stakeholders to define Go to Market plans and roadmaps
- Drive buy-in for the product vision from both internal and external stakeholders
- Work across teams to drive the product to market
- Assess the business impact of the new products and features through product analytics (e.g. Google Analytics)
**Qualifications**:
- Extensive Product Management experience, ideally on Unified Communication or Analytics products
- Proven experience in launching products to customers
- Passionate in delivering a delightful user experience (UX) and interface (UI) through customer insight and data
- Transform high-level business challenges into a product roadmap and prioritized backlog that everyone can relate to
- Experience coordinating product development cycles, schedules
- Strong verbal and written communication skills with demonstrated experience in working with key stakeholders, being able to communicate clearly a product vision and path that engages others
- Strong analytical skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
- Experience in analytics tools such as Google Analytics
- Ability to work with remote global teams
**Working at 8x8**:
- Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
- Inclusive, supportive and collaborative culture yet with a winning mentality
- Encouragement and environment to make a difference
- Deep passion for doing the best for our customers, giving them the best service and the best technology
**Benefits**:
- 20 annual leave days in the year of admission; 22 days after it
- Participation in the company’s bonus scheme - based on company performance and individual performance
- Private Pension
- Private Healthcare
- Meal Tickets
- Commuter reimbursement
- Employee engagement activities and events
- Learning and training initiatives
- Flexible working schedule
- Regular Office events and Social Outing
- Restricted stock unit: generous grant of stocks that you receive when signing with us, enabling you to own a part of the company
- #LI-TM1
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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