Bmc Helix Sme/consultant

**BMC Helix SME - hybrid > WFH/Remote split** My client urgently seeks a BMC Helix SME, to provide consistent value-based BMC oversight for BMC Helix onboardings and reduce time to value for customers. They are assigned for all BMC Helix ITSM onboards (customers migrating from on-premise, Remedyforce, and/or other ITSM solutions). **Remit**: - Understand and validate what the customer considers success, what value the customer expects to get from the service, and what KPIs will be measured to realize that value. - Use processes and resources to manage customer success such as the coordination of periodic service reviews, roadmap reviews, and management of success plans. - Help customers plan for product upgrades and patches, and maintenance activities. - Coordinate with various internal teams to ensure consistent alignment of standard processes. - Coordinate vendor interactions and support tickets when required. - Follow and promote use of industry best practices, standards, and procedures. - Take care of Incident and Changes (2nd level support) & On Call Duties. - Strong understanding and experience with leading ITSM/ITOM platform BMC ITSM Helix & Digital Workspace). - Must have experience across all ITSM modules (Incident Management, Change Management, Problem Management, Work Oder Management, Service Request Management, CMDB and Knowledge Management). - Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production. - Should have experience in performing data analysis, data migration and importing/exporting data in the platform. - Experience in performing performance fine-tuning following the best practices with good troubleshooting skills. - Good Communication skills to interact with stakeholders. - Experience with Java, JavaScript, Python, AJAX, CSS, jQuery, Bootstrap, basics of Databases. **For immediate consideration, please send me your latest CV.