Customer Care

Há 4 dias

Amadora, Portugal Siemens Tempo inteiro

**Siemens Global Business Services (GBS)** enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.

Our **Record-to-Report** business line provides a variety of innovative, and reliable financial services - from financial records to financial closing and reporting. We also provide services in Tax, Master Data, Real Estate Business Administration, Controlling and much more

**Are you ready to be part of the change? Come join us**

**Your mission will be**
- Maintain and build strong relationships with key accounts;
- Maintain a high level of customer satisfaction through clear and effective communication;
- Track customer requests, ensuring prompt resolution and collaborate with other teams to solve any customer questions;
- Monitor service performance of AC Backoffice against agreed targets and coordinate corrective actions with accounting operational team, if necessary, to achieve target & quality commitments;
- Accurate and timely accounting service, by processing transactions in line with the company regulations and guidelines;
- Reconciliation of General Ledger Accounts;
- Perform Month End Closure activities;
- Consolidation and Financial Reporting Activities.

**We are looking for someone with**
- University degree in a Financial Area;
- Fluent knowledge of English language, written and spoken (mandatory);
- Proficient in MSOffice;
- Experience with SAP;
- Flexibility and ability to work under pressure, in a changing environment;
- Strong customer focus, result & quality orientation, and professional ethics;
- Excellent verbal and written communication skills;
- Previous experience in customer service or a similar role is a plus;
- Ability to solve problems and make decisions quickly;
- Capability to work both in a team and independently.

**What you can expect from us**

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

**What makes us proud as an employer**:

- Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
- Forbes - World’s Best Employers (#1 Engineering & Manufacturing)
- LinkedIn - LinkedIn Top Companies (#2)
- OnStrategy - REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
- Fortune - World’s Most Admired Companies (#1 Industrial Machinery)
- SSON - Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

**#Siemens #PeopleAtSiemens #GBSpartnerofchoice

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