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Security Technical Lead

2 semanas atrás


Lisboa, Portugal Logicalis Tempo inteiro

**About Logicalis**
Logicalis is a global Digital Transformation Enabler and a Cloud Managed Services Provider and employs over 6,500 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 10,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, Microsoft, HP, IBM, CA Technologies, NetApp, VMware and ServiceNow.

The Logicalis Group has annualized revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa, and is fast establishing itself as one of the leading IT and Communications solution integrators, specializing in the areas of advanced technologies and services.

**Logicalis Global Engineering Hub**

Our Global Engineering Hub is a new business being established in Lisbon, Portugal with a focus on accelerating product development and innovation, delivery of these products to clients across the globe along with ongoing management services.

**About the Role**

In the role as a Technical Lead in Security your responsible for oversees a team of technical personnel. You must identify new security threats by conducting continual monitoring, vulnerability assessments and log analysis. Exposure to testing in rigorous security regimes/ design. Interface and collaborate with multiple groups and/or managerial staff to eloquently describe and implement security solutions.

As a Technical Lead PS - Security, you have the follow accountabilities:

- Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
- Ownership on critical incidents for customers to deliver resolution within SLA.
- Mentoring and guiding Engineering team on technical grounds for the security products.
- Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
- Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
- Performing RMA for hardware failures and replacement in production environment
- Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
- Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
- Working in 24/7 operations center and Escalation standby role for after office hours support on monthly rotational basis
- Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
- Undertake escalation for Enterprise Security related matters from level 2/3 engineers, perform level 3 onsite or remote troubleshooting for quick resolutions.
- Responsible for updating technical documentations for changes made by engineers and/or managed services customers.
- Responsible for managing vendors and partners for the support matters on technical grounds.
- Responsible for working with cross-function technical teams for Knowledge share and routing for out-of-scope requests.
- Responsible for support ticket updates when applicable and providing timely updates to management and customer for support cases that has been allocated to you/team.

**Job Requirements**:
**About You**
In terms of skill and attributes for success you need to have:

- Strong analytical skills with a proven track record of requirements mapping and traceability.
- Strong technical skills, knowledge and understanding of the Logicalis Managed Security Services portfolio, IT Applications, Networking and infrastructure.
- Demonstrable ability to think beyond the immediate situation and use critical thinking, context and judgment in the analysis of complex data sets and events. Actions will vary but most often will require development of a course of action or response to identified threats
- Ability to work under pressure including crisis situations while maintaining a high degree of attention to detail
- Experience responding to customer requests including senior management and executives
- Ability to quickly learn and adapt to new technologies and processes in a rapidly changing environment
- Excellent written and oral communication skills
- Self-motivated to improve knowledge and skills
- People orientated
- Goal and outcome focused
- Clear communicator
- Positive “can-do' attitude
- An example of integrity
- A mind-set of continual service improvement
- Excellent inter-personal skills

In terms of qualifications and experience you must have:

- Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
- Minimum 6 years of relevant experiences in security technologies for operations center.
- Experience in writing Incident reports and RCA reports for