Location Manager

**About Boundless Life** Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer. Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world. Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities. We’re continuing to grow at a fast pace. We'll be opening 2 new locations, and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth and deeper connections with ourselves, our families, nature and the world. **The role** As a Location Manager you are the ultimate ‘key holder’ in time to your very own Boundless location. Your mission is to ensure families experience a memorable product and outstanding service is provided by all teams and at all times, while ensuring team members are engaged and productive. This is a locally based role, as such you are required to live in Sintra or nearby. During your day to day, you will cover the following areas: **Business Operations** - Consistently achieve high guest satisfaction - Achieve high rebooking rates by creating memorable experiences and strong relationships with families - Find ways to increase revenue and manage expenses to ensure costs are within budget - Continually improve on check-in and check-out processes and ensure they run smoothly on location - Ensure the location is properly stocked with all the necessary supplies and equipment - Manage the property owner relationships - Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business. **Partnerships & Contractors** - Establish local partnerships to support operations or to provide additional services to guests that will in turn maximise location's revenue and guest satisfaction - Hire local subcontractors and ensure they are delivering services according to contract - Lead procurement for the location and manage those relationships and costs **Customer and Public Relations Management** - Interact with guests on a frequent basis to obtain feedback about their experiences on property and utilise guest/customer feedback to improve service delivery - Emphasise and hold team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations - Establish presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers. **Employee Relations** - Support the recruitment and selection process for open positions at the location - Create a cohesive and high-performance team that continuously strives for positive results and improvement. - Coach the team by providing specific feedback and hold them accountable for performance - Ensure effective work processes, systems and teamwork are in place to maximise individual and overall property performance. **Your success will be measured by** - High NPS and rebooking rate - Team management and employeeNPS - Margins **What’s in it for you** - Fast-growing company with strong financials - A mission driven company and team - Potential to grow with the team as the company grows - Be part of creating a new lifestyle concept in the experience economy - Discounts to participate in Boundless Life cohorts in all locations - Meal during the day **About you** To be successful in this role you will need to follow a player-coach model, where you ensure you enable your team to be successful, while getting involved in the execution of the different areas. You will be valued for: - Your experience creating memorable experiences that result in high customer satisfaction - Ability to build rapport quickly and experience in customer facing roles - Your success leading a team - Strong operational skills - Fluency in English and the local language (read, write, comprehend, speak) - Your experience working in fast-growing companies or startups - Your knack for optimizing processes and increasing operational efficiency - Your track record leading successful negotiations **✨ What's next?** - Video interview to answer 4-5 key questions about your experience - First call (30 min) with our Recruitment team - Interview with one of our Location Managers (45 min) - Peer interview (45 min) - Interview with our Co-founder and CEO (60 min) The process might change slightly as we