Empregos actuais relacionados com Support Specialist - Faro - Shiji Group
-
German Customer Support Specialist
Há 3 dias
Faro, Portugal Cross Border Talents Tempo inteiroA global video streaming company based in Lisbon is seeking a German Customer Support Specialist to enhance user experience. This role involves delivering exceptional customer support and managing inquiries. Candidates should possess native or near-native German language skills and a minimum B2 level in English. Both experienced and new customer support...
-
Support Specialist Portugal
Há 4 dias
Faro, Portugal Shiji Group Tempo inteiroCompany Description Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the...
-
Lisbon Relocation: Digital Ads Support Specialist
2 semanas atrás
Faro, Portugal Cross Border Talents Tempo inteiroA recruitment agency is looking for a Customer Support Specialist fluent in Spanish to assist clients on a major global platform. This role offers relocation support to Lisbon and a competitive monthly salary. Responsibilities include providing B2B support and assisting clients with advertising tools. Previous customer service experience is beneficial. Join...
-
German Customer Support Specialist
Há 5 dias
Faro, Portugal Lingo-nova Tempo inteiroA global video streaming company based in Lisbon is seeking a German Customer Support Specialist to enhance user experience. This role involves delivering exceptional customer support and managing inquiries. Candidates should possess native or near-native German language skills and a minimum B2 level in English. Both experienced and new customer support...
-
Support Specialist
1 semana atrás
Faro, Portugal Shiji Group Tempo inteiroCompany Description **COMPANY DESCRIPTION** ***Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly...
-
Support Specialist
Há 4 dias
Faro, Portugal Shiji Group Tempo inteiroCompany Description **COMPANY DESCRIPTION** Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly...
-
German Customer Support Specialist
1 semana atrás
Faro, Portugal Cross Border Talents Tempo inteiroGerman Customer Support Specialist Position: German Customer Support Specialist Location: Lisbon (Santos) – On-site Start Dates: 2 February 2026 | 16 February 2026 Working Schedule Rotative shifts Monday – Sunday, between 08:00 – 00:00 Shuttle service provided for late shifts Job Description We are looking for a German-speaking Customer Support...
-
Support Specialist with Spanish
Há 2 dias
Faro, Portugal Shiji Group Tempo inteiro**Company Description** Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and...
-
Danish-Speaking E-commerce Support Specialist
2 semanas atrás
Faro, Portugal Cross Border Talents Tempo inteiroOverview Danish-Speaking E-commerce Support Specialist (Remote from Portugal) About the Brand Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal! If you're still abroad, relocation assistance is provided, including housing! Location: Remote from...
-
Dutch Customer Support In Portugal
2 semanas atrás
Faro, Portugal Cross Border Talents Tempo inteiroAdvance Your Career in Customer Support Are you passionate about problem-solving and making a difference in people's everyday experiences? We're seeking a motivated Customer Support Specialist to join our dynamic team If you thrive in fast-paced settings and value building meaningful connections, this could be the perfect role for you. Role Overview: As a...
Support Specialist
3 semanas atrás
Company Description**
COMPANY DESCRIPTION**
**Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.
As a member of the Support organization, you will resolve post install customer inquiries via phone and electronic means. Your focus is to provide level one support, including problem resolution within published goals using the Knowledge Base, product documentation, Lab Testing, etc. to resolve issues.
Working in Technical Support the **Support Specialist** will provide first class technical support to Infrasys customers by troubleshooting, analyzing, replicating and diagnosing issues in line with the Shiji service levels and best practice, with a focus on quality working and customer satisfaction.
**Job Description**:
- Provide first level support to our Infrasys customers with a focus on quality and customer satisfaction and within the defined parameters of Infrasys support services.
Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
- Escalate Tickets which need further investigation by 2nd and 3rd Level Support.
- Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing, etc.
- Attend regular product/technology training to remain up to date with developments of the Infrasys solution.
**Qualifications**:
- Experience of supporting customers over the phone.
- Experience using Remote Access Tools to support customers.
- Networking skills - Setting up, troubleshooting and configuring Computer Skills - Setting up, upgrading, trouble shooting, installation and configuration.
- Experience in a customer facing role working to defined levels of service delivery.
- Experience of using IT systems to include OS installation and configuration.
- Fluent in English. Multi-lingual beneficial. (Spanish, French, Italian, German).
- Strong troubleshooting skills with the ability to identify opportunities to improve efficiency.
- Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
- Ability to work independently and in a team environment.
- Operates with energy, direction, speed and quality.
- Experience of writing knowledgebase articles for internal publication.
- Mentoring colleagues when faced with challenging issues.
**Applicable Competencies**:
- Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.
- Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves the people and resources required.
Additional Information**
WHAT WE OFFER**
- Challenging and creative technology environment with a great deal of freedom and responsibility;
- Feedback and initiatives are always welcomed, you’ll also get full ownership to help shape the company's future;
- Opportunity to grow inside the global organization and develop yourself both professionally and personally;
- Flexible working hours and opportunity to work partially remotely;
- A modern workplace in our office with an environment conducive to creativity, dynamic, flexible, talented and focused team seeking more growth;
- Exciting job within a creative environment and the opportunity to make a real impact on the business;
- Full time job contract.
**WHAT YOU HAVE TO KNOW**
- Please note that Shiji does not provide work permit sponsorship for this position
- This position is offered in Faro, Algarve - Portugal
**INTERESTED?**
**Please don’t forget to put the clauses you accept in your resume**:
I agree to the processing of my personal data by Shiji Portugal, S.A. for the needs of future recruitment.
