Customer Success

2 semanas atrás

Porto, Portugal Nonius Tempo inteiro

**_Maia_**
**_, _**
**_Portugal_**
**_ _**
**About Nonius**:
**17 years of experience in hospitality technology**:
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers.
Our technology solutions serve more than 410,000 rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.
We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.

**Job description/specification**:
We are looking for a Customer Success Assistant who actively engage with our clients in the hospitality industry to support them in the implementation and use of our Content products, helping them to reach their goals and broaden/deepen our relationship with them.

This position is based in the city of Maia in Portugal.

**Responsibilities**:

- Own the success of Nonius customers
- Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with the Nonius products
- Products content improvement, management and creation
- Work closely with Product team and identify issues to anticipate problems
- Drive continued product engagement, including contract renewal
- Identify upsell opportunities within customers
- Proactively identify process improvements
- Strategically incorporate customer feedback into the Nonius customers through the Nonius product management team

**Must Have**:

- Degree in Social Sciences, Marketing, Multimedia or similar
- Fluent in portuguese and english (spoken and written)
- Excited about immersing yourself in the world of technology, customer success and sales operations
- Ability to work under pressure to achieve goals in a reactive environment
- Ability to understand technical products and platforms
- Empathy towards helping customers and ability to manage the customer expectations
- Creative, resourceful, detail-oriented and highly organized

**Nice to have**:

- Eligibility to IEFP Internship
- Additional languages
- Design Experience
- Technical knowledge on Linux environment and web development
- Previous experience in hospitality/ technology companies

**What's great in the job?**:

- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World

**Our Product**:
**Know about**

**What We Offer**:
**Perks**:
A full-time position
Attractive salary package.

**Trainings**:
5 days / year, including
1 of your choice.

**Eat & Drink**:
Office with Staff kitchen with free beverages (coffee, tea,).

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