Client Relationship Officer

1 semana atrás

Porto, Portugal Natixis in Portugal Tempo inteiro

**Company Description**
Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas - Corporate & Investment Banking and Asset & Wealth Management - as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Act as the main point of contact for clients on data collection related matters, providing guidance, support, and resolution of any issues or concerns they may have;
Identifies potential barriers that may prevent clients from providing necessary data or information and work with internal teams to develop solutions to overcome them;
Liaise with clients to understand their specific data collection requirements and develop tailored approaches to meet their needs while complying with internal policies and procedures;
Collaborates with internal teams to ensure seamless delivery of products and services, and acts as the main point of contact for client inquiries and concerns;
Conduct regular reviews of data collection processes to identify areas for improvement and implement necessary changes;
Continuously improves knowledge of products, services, and industry trends to better serve clients and achieve business objectives;
Develops and maintains strong relationships with clients through regular communication, providing exceptional customer service, and anticipating their needs.
**Qualifications**
Bachelor / Master Degree;
Experience in fields related to KYC/FinCrime (2):

- KYC
- AML
- Compliance/Sanctions/Screenings
- Audit
- Transaction Monitoring
- Financial Risk
- Investigations/Forensics
- Other finance and related experience

**Additional Information**
Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.

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