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Graduate Customer Success Manager
4 semanas atrás
**The role of a Customer Success Manager at Canonical**:
Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and provide optimal experiences navigating Canonical's offerings. By understanding customer objectives, CSMs activate internal and external capabilities to address pain points, align expectations, and develop collaboration roadmaps.
This role is an initial entry into the CSM organization. While primarily focusing on the Tech segment, including store customers, you will also manage a portfolio. Ubuntu attracts thousands of new users monthly; our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, ultimately leading to success. Collaboration with other teams and participation in campaigns will help identify future champions among our users.
**Location**:
This role is remote worldwide.
**What your day will look like**:
- Supporting customers by resolving ticket requests.
- Enhancing documentation related to problem-solving, FAQs, and onboarding materials.
- Driving campaigns targeting multiple customers via digital touchpoints.
- Identifying high potential and high risk customers, especially among new onboardings.
- Collaborating with Sales and Support to develop engagement plans aligned with customer objectives.
- Engaging with your portfolio to identify risks.
- Collecting and formatting customer feedback for product team review.
**What we are looking for in you**:
- Customer-facing experience
- Empathy and a natural drive to assist others
- Passion for technology, especially Ubuntu and infrastructure
- Excellent presentation skills
- Strong organizational skills and documentation updates
- Team player capable of cross-departmental interaction
**Additional skills that you might also bring**:
- Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, in addition to excellent English skills.
**What we offer you**:
Our compensation considers location, experience, and performance, with annual reviews and performance bonuses. Benefits include:
- Remote work with biannual in-person team sprints
- USD 2,000 annual learning and development budget
- Annual compensation review
- Recognition rewards
- Annual leave, parental leave, Employee Assistance Program
- Travel opportunities and upgrades for company events
**About Canonical**:
Canonical leads in open source innovation, publishing Ubuntu and supporting AI, IoT, and cloud platforms. We are a remote-first company since 2004, committed to excellence and diversity, fostering a workplace free from discrimination.
**Canonical is an equal opportunity employer**:
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