Operations Analyst

Touch, a Conetic Group company, is a disruptive Content Service Provider focused on delivering exceptional onboard experiences for aircraft and the broader transportation industry. Established in 2011, Touch is headquartered in Miami, with an additional main office in Portugal. At Touch, we understand what makes airlines unique and deliver timely, effective solutions to support them in achieving excellence. We’re an agile, young-minded, and service-oriented company, always at the forefront of industry innovation. Our qualified, resourceful, and empowered team breathes respect for airlines, suppliers, and one another.

**About the Position**:
The Operations Analyst will support the execution of monthly and ad-hoc inflight entertainment operations for a specific airline while also fulfilling internal company tasks related to media delivery, encoding, and project tracking.

This is a dual-reporting role that involves coordination between internal stakeholders at Touch and external stakeholders at the airline and OEM.

You will work on the key responsibilities closely with a dedicated Operations Coordinator and an additional Operations Analyst.

During the initial three months, you will receive intensive training and ongoing support.

**About the Responsibilities**:
Airline-Specific
- Download monthly media cycles and upload CRUs to the airline server.
- Load IFE and advertising media onto aircraft monthly (including ad hoc loads).
- Perform media encoding and editing (blurring, compilation, dynamic subtitle creation, etc.).
- Manage third-party translation processes for airline media content.
- Upload media to OEM servers and ensure playback readiness (including adhoc media).
- Create and maintain onboard content, including hospitality menus and online magazines.
- Represent the IFE department in OEM-related meetings.
- Manage logístical aspects of the department’s dedicated vehicle (maintenance, airport access, etc.).
- Process and coordinate requests for airport access cards.
- Support airline with ad-hoc tasks.

Content Service Provider
- Create and manage licensing purchase orders for media content.
- Coordinate media orders with third-party encoding labs.
- Import and manage metadata into OEM CRMs.
- Monitor delivery and quality of encoded media to OEM portals.
- Track and resolve content rejections.
- Ensure cycle completion within deadlines and internal timeline creation.

**About You**:

- Experience in Video editing and subtitle creation.
- 1-2 years of experience in operations, logistics, media, or inflight entertainment is a plus.
- Strong organizational and time management skills.
- Excellent verbal and written communication in English and Portuguese.
- Proficiency in Microsoft Office (Excel, Outlook) and general tech savviness.
- Ability to follow established workflows while managing multiple deadlines.

Conetic Group is committed to fostering an inclusive and diverse work environment, where all individuals are treated with respect, dignity, and fairness. We believe in providing equal opportunities for employment and advancement, regardless of factors such as race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. This policy sets forth our commitment to promoting equal opportunity and diversity within our organization.