Customer Project Manager

What You´ll Do:

- Manage large/sophisticated customer facing projects or multiple projects, taking a delivery management role in an account or group of accounts. Creation of a project schedule and plan with financial, resource and material requirements.
- Develop and present proposals and final agreements. Provide leadership to project staff including project engineers, vendors, partners or subcontractors. Manage the project from start to completion including the resolution of called out project issues. Accountable for the Project Budget, Margins and completion within timelines. Presents service business value to customers for new or existing business.
- Influence the customer in the assessment, planning and management of related network projects. May handle internal projects/programs within Cisco. May Program Manage ongoing optimization service to deployed customer networks. Acts as a mentor to Junior Project Managers. Works with the Project Management Community to further develop the PM role, processes and operations.
- The Customer Project Manager will also be encouraged to chip in to the development of a project management methodology and assist in the continuous improvement of the Project Management Office.
- The Customer Project Manager will lead Project teams to deliver multiple, simultaneous projects that span across several business or technology areas.

Who You´ll Work With

Project Management Office from Professional Services team provides flexible and innovative ways to help meet customer needs while crafting an outstanding customer experience and improving profitability for Cisco.

The CXC EMEA PMO team is located in strategic regions around the globe - Lisbon, Amman and Krakow - enabling a more consistent and relevant customer experience across barriers of time zone, language and local laws.

You Are:

- The Customer Project Manager should be proficient with running scope, time, cost, quality, people, risk and communications for a project. Project/Program Management experience in the deployment of groundbreaking technologies in a highly complex commercial environment.
- Has a professional project management training credentials (PMI). Has basic knowledge of routing, routing protocols, switching, internet and general network architecture. Has proven clear leadership skills and experience working with large project teams and strategic account teams. Has a good knowledge of the sales process including risk assessment and scoping. Has demonstrated a good understanding of the legal issues with contracts. Has proven sophisticated negotiation, presentation and interpersonal skills.
- Understands the organization, seeks and processes. Has good understanding of project management tools like MS Project, Jira, Power Apps, etc.
- Good understanding of Quality concepts, methodologies and tools, ITSM/ITIL processes. Knowledge on Industry standard Certifications like ISO 9000.
- Needs to be proficient in both English and (Italian or French or Spanish or Greek or Turkish or German or Portuguese), both in written and verbal skills.
- Typically requires BS/BA degree or equivalent plus 5+ years in related experience in networking/telecom industry OR min 4-7 years leading LAN and/or WAN network implementation and support PLUS 4-5 years in a Clearly defined Project Management role.
- Professional PM certification like PMP, Agile or equivalent

We´ll be very impressed if you have any of these:

- Work experience with customers and onsite is a plus.
- Cisco certifications like CCNA, CCNP.

We Are Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees