Technical Support for Smart Home Devices

2 semanas atrás

Lisboa, Portugal Blu Selection Tempo inteiro

You are interested in technology and know a few things about it? Do you want to be part of a multicultural team in a company that works alongside well-known brands? Do you want to work for an American multinational technology company that focuses mainly on Internet related products and services

Tasks

Your responsibilities and impact as Technical Support for Smart Home Devices will be:

- Provide support to customers by responding to inbound requests + document relevant case information
- Ensure excellent customer satisfaction by responding in an appropriate and friendly way.
- You will work in a multicultural team environment alongside a diverse team

**Requirements**:
Skills, qualifications and interests you need to succeed in this role:

- You are a native French speaker (this is a must) + a good level of English
- You are motivated and committed to your work
- You have no trouble with writing in French
- You are a team player and willing to work with many other nationalities
- Sales/ Commercial background is a plus
- Previous experience in Customer Service or credit recovery experience is a plus

**Benefits**:
What’s in it for you?
- CDI - 3 months of the trial period.
- Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm.
- A package in line with the market: 850€ gross / month x 14 months + 100€ gross / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).
- If you live outside Portugal: reimbursement (up to 400€) of the initial flight ticket after 4 months within the company + 4 months of accommodation in a shared flat provided by the company (rental fee to pay).
- Opportunity to be part of a challenging and fast-paced environment.
- Possibility to collaborate with some of the biggest brands in the industry.
- A multicultural and international environment.
- Fully paid training, professional development and career evolution.

**Your Future Company**:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.

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