Specialist Gbs Acct

-Purpose & Overall Relevance for the Organization:
Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.Key Responsibilities:Provide Account operations support to all assigned customers in specific market.-
Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.-
- Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.-
- Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.-
- Track carrier deliveries and parcel deliveries-
- Work in close cooperation with colleagues from other groups within Accounts & Sales Operations-
- Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.-
- Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation.Knowledge, Skills, and Abilities:Strong Customer Service focus and excellent communication skills.-
- Working knowledge of MS Office, SAP/CRM and Business Objects.-
- Advanced English and French knowledge (written and spoken).-
- Understanding of costs and of sales generation.-
- Process-oriented mindset and in-depth understanding of complex correlations.-
- Proactive, Autonomous, and independent working style.-
- A high level of problem-solving ability.-
- Ability to contribute to a team environment where performance is measured.-
- Experience in working under pressure to meet deadlines and conflicting priorities.Requisite Education and Experience/Minimum Qualifications:Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus.-
- 2+ years’ experience in providing customer support in the field of customer service, sales or logisticsAT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.**

**- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -**

**BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.**
- JOB TITLE:

- Specialist GBS Acct & Sales Ops (French Speaker)
- BRAND:

- LOCATION:

- Porto
- TEAM:

- Sales
- STATE:

- 13
- COUNTRY/REGION:

- PT
- CONTRACT TYPE:

- Full time
- NUMBER:

- 538542
- DATE:

- Dec 30, 2025