CRM Analyst

We are looking for a CRM Analyst to join our Metyis Digital Campus team in Porto. You will be part of the eCommerce platform operations capability for our clients.

**What We Offer**:

- Develop your professional career working with one of the major brands in the fashion industry
- Opportunity to accelerate the pace of digitalization & eCommerce growth through advanced technology, business intelligence, and analytics.
- Driving high-impact insights enhancing decision-making across the entire organization.
- Driving brand equity and digital sales through enhanced digital experiences.
- Interaction with senior business and eCommerce leaders on regular basis to drive their business towards impactful change.
- Become part of a fast-growing international and diverse team.

**Who We Are**:
We are Metyis, a forward-thinking, global company that collaborates with business partners and clients to create and implement the capacities and capabilities required to improve future performance. We operate across a wide range of industries, and with our embedded partnership model we commit to driving sustainable growth for industry-leading organisations, elevating their potential with a long-term vision.

At Metyis, we develop integrated solutions that enable growth by working within our business partners’ organisations with diverse and multidisciplinary teams. This collaborative environment allows Metyis to build strategies and execute them through an ecosystem that combines Big Data solutions, Digital Commerce solutions, Marketing & Design solutions, and Advisory services.

Our teams are set up so that you have plenty of room to build bigger and bolder ideas by speaking your mind and being creative with your knowledge. Imagine the things you could achieve with a multidisciplinary team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

**What you will do**:

- Proactive development and advancement of global analysis concepts in the GCE environment, taking into account global and company-relevant requirements.
- Networked, interdisciplinary working across all internal, global and external interfaces.
- Representation of the GCE department with regard to any requests for analytical customer key figures.
- Support in creation of analytical models with the goal of optimizing GCE Business in terms of promoting sales, customer retention, loyalisation, reactivation, and member base enrichment.
- Support ad-hoc analyses in cooperation with other stakeholders to enrich GCE Business needs.
- Participate in decision-making processes by contributing expertise in customer analytics.
- Stay abreast of industry trends, business best practices, and emerging technologies to propose innovative testing approaches that align with business goals.

**What you'll bring**:

- Completed a relevant degree inn business, business information systems or equivalent qualification.
- Knowledge and experience in programming, ideally R and SQL.
- MS Office, including SAP Analysis for Office (AO), Microsoft Dynamics CRM knowledge is an advantage.
- Knowledge of retail or e-commerce including a strong customer orientation, preferably in the fashion/lifestyle/luxury sector.
- Experience in the area of business intelligence, analytics, reporting, and visualisation.
- Networked thinking and initiative to think laterally, for new ways and other perspectives in the analysis and preparation of data and the relationship between data.
- Ability to prioritize topics independently
- Ability to work in the English language with strong written and oral communication skills, German is a plus
- Experience within the retail and fashion industry
- Experience within international environments, consultancies, or a start-up environment