Remote Support Officer

Há 7 dias


Porto, Portugal Quadcode Tempo inteiro

Hello We are QUADCODE, a company that develops a SaaS trading platform for clients around the world. One of the QUADCODE's product is Amaiz - a mobile banking service. The majority (98-99%) of Amaiz's users are from the UK, although the ability to open an account is available to a resident of any country. Now we are looking for a **Support Officer** to Amaiz project, who will join our Customer Care Banking team. **KEY RESPONSIBILITIES**: **WHAT WE EXPECT FROM YOU**: - English fluency (C1 ang higher level): - Customer service experience; - Proactivity; - Well-developed communication skills; - Ability to work remotely. Would be a plus: - Knowing what "GDPR", "KYC", "AML" or "3DS" means; - Knowledge of Confluence, Intercom, ticket system (such as Trello, JIRA), etc. **WHAT WE OFFER**: - The position is completely remote, we do not limit you in choosing the place of work; - Competitive payment; - We'll always provide you with a knowledge base, an established system of continuous learning, and the possibility to ask for help whenever you need it. **We conclude a Service type of the contract.** The work schedule is 5 days per week (from Monday to Friday) 8:00 - 17:00 (GMT+1, London timezone). Send us your CV, we will be glad to learn more about you **Job Types**: Full-time, Contract **Experience**: - customer service: 1 year (preferred) **Language**: - English fluently (required)


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