D365 Finance and Operations Functional Analyst

**D365 Finance and Operations Functional Analyst**:
Lisbon, Lisbon, Portugal

**Who We Are**:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

**The opportunity**:
We are currently seeking an experienced D365 Functional Analyst to join our team. In this role, you will be responsible for providing ongoing support and optimization of Dynamics 365 Finance & Operations. This role involves training, reporting, and providing technical support for end users to ensure the smooth running of financial and operational processes within the system. If you have a strong Microsoft D365 F&O background, a problem-solving mindset, and excellent communication skills, we’d love to hear from you

**What you’ll be doing**:

- Provide day-to-day support to users by resolving functional and technical issues related to Dynamics 365 F&O. Troubleshoot issues, ensuring prompt and effective resolution.
- Handle incident and service requests, ensuring adherence to service level agreements (SLAs) via a Jira ticketing system or similar.
- Building, validating and customizing Jet reports.
- Provide training and guidance to end users on system functionality and best practices.
- Develop and maintain user documentation, knowledge base articles, and system procedures.
- Assist in configuring and maintaining various modules within Dynamics 365 Finance & Operations, including Finance, Supply Chain, Manufacturing, and Human Resources.
- Perform regular system checks, updates, and optimizations to ensure peak performance.
- Support system upgrades, patches, and new releases of Dynamics 365 F&O, ensuring mínimal business disruption and smooth transitions.

**What we want from you**:

- Familiarity with Dynamics 365 Finance & Operations' features, functionality, and configuration.
- Proven experience in a support role with Microsoft Dynamics 365 Finance & Operations (minimum 2-3 years)
- Strong expertise in financial modules, particularly:
- Accounts Payable
- Accounts Receivable
- Fixed Assets
- Banking
- GRNI management
- Advanced knowledge of:
- Chart of Accounts configuration
- Dimension setup and management
- Purchase order processing
- Financial reporting tools (Jet Reports, Power BI)
- Budget management and upload processes
- Month-end closing procedures
- System controls and security setup
- Understanding of system integration and data migration techniques.
- Strong troubleshooting and problem-solving skills.
- Ability to analyze user issues, identify root causes, and recommend solutions.
- Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Strong documentation and training skills.
- Ability to work effectively in a team and independently.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.

**Additional Technical experience will be advantageous**:

- Experience with data migration and post-migration cleanup
- Knowledge of automation tools for financial processes
- Understanding of procurement processes and controls
- Experience in fixed asset module implementation
- Ability to troubleshoot posting and reconciliation issues
- Experience with financial report development

**What we can offer you**:
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritize your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

**Our personality and behaviours**:
We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

- Connect Meaningfully
- Include Purposefully

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

**AT VML Enterprise Solutions**:
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstan