Incident Management
1 semana atrás
Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let’s build our future together
**Ready to join us the challenge of digital transformation of prestigious clients?**
**JOB DESCRIPTION & MISSIONS**
We are looking for an Incident Manager to join the new pool of Incident Management based in our Shared Services Center in Porto.
The Incident Manager will be **responsible for the effective implementation of the Incident Management Process in his/her assigned area and carry out the corresponding reporting**.
As a cross-department function, the main responsibilities of the Incident Manager will be to:
**Incident management**
- Audit the effectiveness of the incident management process, and formulate improvements if necessary
- Control the correct handling of incidents by the support teams to ensure the restoration of the service as soon as possible
- Prioritize incidents, arbitrate, escalate
- Ensure regular exchanges with the support and technical department teams and customers
- Monitor the indicators guaranteeing process performance (SLA achievement for example)
- Be identified as a point of contact by customers for incident management and ensure the follow up during incident meetings.
**Management of major incidents**
- Participate in crisis units: piloting assistance, internal communication, incident reports
- Monitor of major incidents (P1): coordination of actions, arbitration, escalation if necessary.
**Continuous improvement**
- Deploy methodologies, maintain documentation
- Participate in problem management: identification of recurring incidents, follow-up of action plans, and coordinate the teams involved
- Participate in cross-functional projects: definition of changes to the incident management tool, measurement of SLAs, documentation, etc.
**WHAT WE ARE LOOKING FOR**
- Bachelor´s degree minimum in computer science or business, ideally good knowledge of the SAAS environment.
- Solid and demonstrable experience in the practice of Incident Management or related fields.
- Understanding of the ITIL Incident Management Process - ITIL Foundation V4 Certification minimum.
- Clear aptitude for service delivery excellence and producing quality results.
- Good communication skills, written and verbal both in French and English and ability to build relationships with the various teams across the group.
- Curious, dynamic, focused on continuous improvement.
- Ability to manage multiple emergencies and make decisions at high stakes.
**Tipo de oferta**: Full-time
Idioma:
- Inglês e ou Francês Fluente (obrigatório)
-
Incident Management
Há 6 dias
Porto, Portugal Generix Group Tempo inteiroGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its...
-
Incident Management
1 dia atrás
Porto, Portugal Generix Group Tempo inteiroGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its...
-
Incident Management
1 dia atrás
Porto, Portugal Generix Group Tempo inteiroGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its...
-
Incident Management
Há 2 dias
Porto, Portugal Generix Group Tempo inteiro**COMPANY OVERVIEW** Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is...
-
Incident Management
Há 2 dias
Porto, Portugal Generix Group Tempo inteiroGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its...
-
Incident Management
1 dia atrás
Porto, Portugal Generix Group Tempo inteiroGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its...
-
Head of Incident Management
1 dia atrás
Porto, Portugal Generix Group Tempo inteiro**COMPANY OVERVIEW** Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is...
-
Incident Manager
3 semanas atrás
Porto, Portugal Extia Tempo inteiroJoin to apply for the Incident Manager role at Extia. Extia is an engineering consultancy that combines well‑being and performance at work. With more than 3,000 employees across 22 agencies in France and abroad, it has been named a 1st Great Place To Work® in France and has a turnover of 160 million euros. Context The IT Incident Manager is...
-
Incident Manager
1 dia atrás
Porto, Portugal Critical Manufacturing Tempo inteiroCritical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor,...
-
Incident Commander
1 dia atrás
Porto, Portugal Talkdesk 2 Tempo inteiroAt Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our...
