HR Workforce Assistant
1 semana atrás
Convatec is looking for a Workforce Administration Assistant (M/F/d)
Your new Company
Your Role
**Key responsibilities in your role include**:
Acting as the first point of contact for supporting colleagues in resolving queries about Workforce Administration processes and reply to day-to-day HR related enquiries;
Support Workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc;
Playing an active role in knowledge management, by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (policies, user guides, knowledge articles etc.);
Building and improving knowledge base to allow our colleagues to “self-serve” HR information without the need to raise a request for help;
Ensuring that HR requests are resolved at first contact or triaged and referred to other teams and colleagues as necessary;
Support other HR colleagues and participate in the drive for continuous improvement for the Workforce administration processes, identifying opportunities for improvement and supporting the implementation of solutions when necessary;
Implementing, Testing and Stabilising Workforce Administration Service Delivery.
What you'll need to succeed
Experience in international or shared services environment in a customer facing role, preferably in HR;
Previous experience using HR systems and customer service tools (Workday, Service Now) is preferred;
Appetite to problem solve and to contribute to the optimisation of processes and ways of working;
Good communication skills, ability to adapt to different styles and at different levels;
Proactivity and an “own it” mindset;
Ability to demonstrate an appreciation and understanding of cultural differences;
A customer-first mindset to fit with our “forever caring” brand;
Good written and spoken English is essential and a proficiency in Spanish and/or Portuguese will be an advantage.
What you'll get in return
We support a hybrid working approach and you will be working 1 day/week in our office. As you will be supporting markets in multiple time zones, some flexibility around working hours will be needed.
What you need to do
Salary + Attractive Benefits
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