IT Field Support Technician/helpdesk

Inspired Education is the leading global group of premium schools, with a portfolio of over 80 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 70,000 students receive a world-class learning experience from Kindergarten to Year 13.

In over 23 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 11,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

**ROLE SUMMARY**:

- PaRK International School is a top-tier international school that aims to guide and inspire students to be happy and successful in their adult lives. This is an exciting time to join the team as we are designing our growth roadmap and new staff will be able to actively participate in this project.- While this is an organisation committed to academic excellence, we believe that this is only possible if we are also committed to the personal and professional growth of our staff.- All staff at ParK IS are actively involved in the pastoral life of school. The role will also offer the opportunity for contribution to co-curricular clubs and enrichment.PaRK International School is focused on the mind and heart of its students and staff. Students will leave our school prepared for academic excellence, proficient in more than one language and comfortable with exploring their own academic curiosity through research and exploration. Students will make lifelong friends and learn about the importance of service within one’s neighborhood and the World. We are determined to guide each student in overcoming their individual challenges by using and developing their strengths and by working hard. Students will learn to embrace failure as a necessary step for growth. They will learn to be comfortable stepping out of their comfort zones and constantly challenging themselves. Practicing these values of academic excellence and personal growth will guide our students to live a productive and happy life.
- To join our team, we are looking for a well-qualified and talented IT Field Support Technician/Helpdesk.**KEY RESPONSIBILITIES**:
Advanced troubleshooting of problems to quickly diagnose and recover service (repair or replace parts, debug, etc.), including the use of temporary equipment; Provide information and guidance to users on how to operate the software and equipment; Work with equipment suppliers to manage and reduce repair time and subsequent downtime. Identify and ask suppliers to stock out of equipment; Install new hardware and software; Create and maintain accounts and security groups; Contribute to technical documentation; Register and coordinate the resolution of tickets according to the defined SLA's; Support to all users in installation, maintenance and repairs, including laptops, printers, projectors and software to ensure their functionality.

**THE IDEAL CANDIDATE WILL HAVE**:
Experience of at least 1 year as an IT technician; Strong knowledge of the Google and Windows ecosystem; Knowledge about networks, cabling and Wifi; Fluency in English; Excellent diagnostic and troubleshooting capabilities; Strong customer focus and excellent communication skills; Understanding of different computer systems and networks; Applicants must have a clean criminal record;

**SAFEGUARDING STATEMENT**
- Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.