Dringend Deutschsprachiger Kundensupport Mo-fr, Lissabon Start 15.01

PT: Suporte ao cliente alemão: Administrador de seguros, segunda a sexta
DE: Deutscher Kundensupport: Sachbearbeiter Versicherungen, Mo.Fr.
- **Possible start in New Year: 15.01**:

- We offer efficient and fast remote recruitment process
- It is great possibility to get good money throughout the year in Portugal
- **Working schedule time frames: Monday-Friday: 07:30-20:00** ( 8h/day, 40h/week, 5 days/week) with weekends off
- We do NOT require previous experience, we will teach you everything

**Fluency in German is must have with this position**

**Company**:
Support for insurances brand
Our client is the world's largest publicly traded property and casualty insurer for Homeowners. If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you

You will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

**As a Customer Support you will**:

- **Receiving telephone calls or chat from German clients**wishing to obtain various types of information concerning the insurance policy -**only inbound**:

- **Indexation and electronic archiving** in our document management tool
- **Policy changes/Cancellation requests/Making a claim, updating payment details**:

- **This position is NOT connected with sales/acquisition**:

- it's only operational support while the customer himself wants to change something in his account

**Competitive salary and remuneration system (incl. meal allowance)**:

- **1100€ gross x 14 months** (it's 1283€ gross x 12 months)
- **100€ gross project bonus/month (it is a fixed salary supplement)**:

- **up to 100€**gross performance bonus,
- **20 €/month**:

- Transport allowance
- **€7.23 NET/day (approx. 145€/month) meal voucher**

**Your average annual salary is: 18576€ - 19776€ gross**

**What we offer**:

- **Possible start: 15.01**:

- **Working time frames: Monday - Friday 07:30 - 20:00 -rotational shifts** (40h per week, 8h/day) with weekends off
- **Full time, fixed term 6-months employment contract**with prolongation possibility (according to the Portuguese law
- **Training is provided at the beginning of the work**:

- **We offer office based work system in our modern location in Lisbon - Oriente**:

- A Bring a Friend Program with attractive incentives
- **Health Insurance from day 1**:

- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- **Complete online hiring process regulated**

**What do we expect**:

- **Fluency in German (C2 - native)**:

- **Communicative English level (min. B2)**:

- **You live anywhere in Lisbon or you are ready to relocate there**:

- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- We do NOT require previous experience, we will teach you everything

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?

assistente administrativo, apoio ao cliente, vagas emprego, atendimento ao cliente, assistente apoio cliente, operador de call center, customer service medewerker, Kundendienstmitarbeiter, Kundendienst, Kundenservicemitarbeiter, Backoffice, Versicherungen, back office, seguros #lisbongerman

Pay: 1,365.00€ - 1,465.00€ per month

Application Question(s):

- When is the closest possible start date for you?
- Your current location (city):

- Are you legally allowed to work in Portugal?

If you are not an EU citizen, confirm the basis on which you can work in Portugal (visa/work permit, etc.).
- Is your German language at working proficiency level? Please confirm here:

- Are you ready to work in our office in Lisbon Oriente?
- Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
**Language**:

- communicative English (required)
- German (at least C2-level) (required)

Expected Start Date: 15/01/2025