Cash Management Technical Senior Officer

CASH MANAGEMENT TECHNICAL SENIOR OFFICER (JOB NUMBER: 2210GMOCM13037)

**About the job**
- To be the single point of contact to our Corporate Clients for all their Cash Management requests in terms of implementation/extension of their e-banking solution, technical maintenance and user support, ensuring high client satisfaction, while protecting the bank interest

**Your Main Activities Are**
- Handles Cash Management product administration which encompasses the setup of CM contracts, collecting and maintaining client documentation, cooperating with IT teams on the implementation of new functionalities or products and improving the organisation
- Writes 1st drafts of cash-management contracts on the basis of local or Group templates Follow up of the implementation of new functionalities or products in the payments or reporting system and perform related User Acceptance Test (UAT) tasks in cooperation with IT teams
- Collect and maintain documentation for CM clients, monitor pending documentation and perform client chasing
- Improve the actual cash management organisation where possible. Le involcing processes and procedures, statistics, cost reduction, stakeholders management
- Provides clients with cash-management support which encompasses supporting the client with the use of new products, providing clients with training and coordinating with different teams to solve client issues and incidents
- Set up new CM product for clients and help to resolve issues regarding registration and first steps of use of the products
- Train clients on CM products (by phone/ webex / meet Me/physical tool training when applicable)
- Liaises with other internal parties for more complex clients issues (eg with central Teams for Connexis, Cash, Gateway, Swiftnet, Eashpool, TSI)
- Inform clients of identified incidents and communicate with different 2nd level supports (including Connexis Cash Support team) to solve Incidents

**Profile and Skills to Success**
- Master’s Degree in Economy, Finance, Management
- At least 7 years of relevant experience in Banking / Client Service / Project / IT / Cash Management
- Fluent level of English, both written and oral, is mandatory
- Knowledge in
- Office Pack (Microsoft suite, Excel especially)
- Project management, ebanking implementation is a plus
- CRM Tools (Ticketing tool, workflow system) is a plus
- Skills
- Ability to develop and leverage networks
- Ability to manage a project
- Attention to detail / rigor
- Organisational skills
- Critical thinking
- Client focused

LI-Hybrid

**Why joining BNP Paribas?**
- **Leading banking institution**

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- **Our presence in Portugal**

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- **International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

- **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
- **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services;
- **Corporate & Institutional Banking** division that offers tailored financial solutions for corporate and institutional clients.
- **Diversity and Inclusion commitment**
- **Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- **Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your h