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Customer Support Agent- Dutch Speaker
3 semanas atrás
**About us**
We are professional, agile and our goal is to Provide you with the best chance in your carreer.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
Lisbon, Portugal
Our brand client is hiring Technical Support Agents for a well know Technology brand As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
**Responsibilities**:
Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
**Requirements**:
Fluency in Dutch (C1/C2)
Intermediate level of English
Good computer skills
Excellent communication skills
Team spirit and flexibility
On offer:
Competitive wages (14 monthly payments per year)
Performance bonus
Relocation package
Paid and ongoing training
Meal allowance
Health insurance after 6 months
International and dynamic environment
Career progression
Considerable investment in employees and their career development
Opportunity to work in a dynamic and multicultural atmosphere.
Mobility if needed between countries
Possibility of moving to other departments in the future
Social events: Drinks, BBQ, team buildings, etc
**Salary**: From 20,000.00€ per year
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Language**:
- Dutch (required)
