Program Specialist Iv

1 semana atrás

Lisboa, Portugal Uber Tempo inteiro

**About the Role**

At Uber, providing amazing customer support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way.

The EMEA Project Specialist, Uber for Business reports to the CommOps Global Program Insights and Analytics organization within CommOps. This position sits within Uber's EMEA mega region and will be focused in managing U4B CommOps EMEA strategy and operations, and assisting with global support initiatives.

The goal of this position is to support the Regional Program Manager and help unite Product and Customer Support programs to ensure our product experience feels truly customer obsessed from start to finish. You will be responsible for leading cross-functional projects and improving essential contact center tools and processes for Uber for Business. This role has a heavy focus on cross-functional collaboration and process improvement through alignment, teamwork, organization and data analysis.

**What You'll Do**
- Act as agent POC for consultation on advanced support issues for the highest level U4B clients.
- Drive action to fix root-cause problems that affect customer experience.
- Act as the liaison between front-line support, Sales, and Program Management, sometimes partner with product/engineering teams to ensure resolutions are centered around customer experience.
- Provide data insights to encourage adherence to key outcomes and results (OKRs).
- Use trend analysis to provide insights to product and other stakeholders.
- Drive alignment between support and engineering on ongoing technical issues through internal comms.
- Support program managers to consolidate local insights by facilitating communication and collaboration with regional teams
- Based on the points above, assist program managers to summarize problem statements and generate initial hypothesis for actionable improvements
- Act as agent POC for consultation on advanced support issues for the highest level U4B clients.

**What You'll Need**
- Strong Critical Thinking Skills
- 2 years of Uber for Business experience or experience supporting business clients in a fast-paced environment (preferred)
- Ability synthesize information from engineering and communicate to audiences of varying levels of technical expertise
- Experience managing cross-functional projects and stakeholders, powered by data-driven insight
- Self-motivated with a strong affinity for strategic problem solving and driving action
- Demonstrated success in uncovering data to inform customer-oriented decisions
- Experience facilitating behavior change within organizations
- Experience with process optimization, customer support strategy or quality assurance
- Persuasive written and verbal communication skills across diverse functions and teams
- Adept in project management
- Strong attention to detail
- SQL knowledge (nice to have)
- Experience with Salesforce reporting (nice to have)
- Experience navigating Bliss (nice to have)

  • Program Specialist Iv

    Há 6 dias

    Lisboa, Portugal Uber Tempo inteiro

    **About the Role** The Escalations Program Specialist will play a pivotal role in managing and optimizing escalation programs across EMEA. This role focuses on driving operational excellence through effective stakeholder management, strategic problem-solving, and proactive risk mitigation. With strong communication and organizational skills, you will work...

  • iv edição do programa de embaixadores ctt

    2 semanas atrás

    Lisboa, Portugal CTT - Correios de Portugal Tempo inteiro

    Os CTT são a empresa líder em serviços postais e logísticos em Portugal, com uma história de mais de 500 anos marcada pela inovação e capacidade de adaptação. Nos últimos anos, temos passado por uma transformação significativa, expandindo a nossa oferta para além dos serviços tradicionais e apostando fortemente na digitalização, no e-commerce...

  • iv edição do programa de embaixadores ctt

    2 semanas atrás

    Lisboa, Lisboa, Portugal CTT - Correios de Portugal Tempo inteiro 70 000 € - 120 000 € por ano

    Os CTT são a empresa líder em serviços postais e logísticos em Portugal, com uma história de mais de 500 anos marcada pela inovação e capacidade de adaptação. Nos últimos anos, temos passado por uma transformação significativa, expandindo a nossa oferta para além dos serviços tradicionais e apostando fortemente na digitalização, no e-commerce...

  • Specialist, Program Management

    2 semanas atrás

    Lisboa, Portugal Mastercard Tempo inteiro

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Técnico(a) de Higiene e Segurança

    2 semanas atrás

    Lisboa, Portugal Michael Page Tempo inteiro

    Sobre o nosso cliente O nosso cliente é promotor contrutor de grande dimensão com diversos projetos e obras entre Coimbra e Lisboa. Procuram reforçar a estrutura com um elemento para a Direção de Segurança e Saúde, com o objetivo assumir a responsabilidade por algumas das obras em andamento (e outras que vão iniciar) na região...

  • Program Marketing Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Feedzai Tempo inteiro 45 000 € - 60 000 € por ano

    Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...

  • Specialist, Program Management

    2 semanas atrás

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro 40 000 € - 80 000 € por ano

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Specialist, Program Management

    2 semanas atrás

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro 80 000 € - 120 000 € por ano

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Hybrid Sales Program Specialist

    2 semanas atrás

    Lisboa, Portugal Genpact Tempo inteiro

    A leading technology solutions company in Lisbon is seeking a Sales Program Specialist to drive innovative sales programs and ensure customer satisfaction. Candidates should have strong sales skills, knowledge of digital marketing, and experience in customer support. This hybrid position offers growth opportunities within a dynamic environment, ideal for...

  • Hybrid Lisbon

    3 semanas atrás

    Lisboa, Portugal Genpact Tempo inteiro

    A leading technology services company in Lisbon is seeking a Sales Program Specialist – Process Associate to support innovative sales programs across diverse clients. The role requires expertise in digital marketing and social media, providing consultative support to optimize advertiser accounts. Candidates should possess a degree or relevant experience...