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Customer Care Agent Export
2 semanas atrás
This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
Your tasks:
Sales & Service related tasks:
- Issue CRM quotes
- Proactive follow-up on quotes
- Receive evaluate and process customer purchase orders using SAP-ERP
- Process export orders including L/C payment terms
- Master data administration
- Run customer satisfaction survey - NPS
- Handle customer portals Other general tasks
- Coordination of customer issues with internal peers
- Process supplier forms for our customers
- General other administrative office tasks
Your Profile
Our customer care agents have a certified commercial qualification, are fluent in German & English speaking and writing. Experienced in commercial sales and logistics processes as well as customer communication. Multi-tasking capabilities and supervision of booked orders and contracts for ensuring timely execution by keeping customer satisfaction as main goal in mind.
Your Qualifications
- Experienced MS-Office, CRM and ERP (SAP) user
- Team player and active independent working
- Target oriented, flexible and resilient
- Highly customer focused
- Reliable, diligent and communicative
We offer
As an international company in the segment of acoustics & vibration, sensors, data-acquisition[1]systems and software we offer the opportunity to develop professionally in a global environment with diversified work and responsibility, but also play a major role in shaping new processes as well as to work with customers in various segments such as automotive, medical, industrial, acoustics and aerospace worldwide.
