Technical & Product Training Specialist

**Location**: Lisbon (Hybrid) **Contract**: Full-Time Permanent **About us** Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology. Opened in 2025, our Lisbon Regional Operation Center has grown to over 50 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027. **About the role** The Training Specialist is primarily responsible for compiling and delivering training to new and existing customers, contributing to our high standards of customer service and reducing reliance on our product support teams. Initially this role is for Design Flex and will expand to other Cyncly products as needs arise. This includes taking customers through how to use our software at the start to upskilling them further to better utilize and successfully adopt our products. The Customer Training Specialist is also responsible for promoting our training packages to help generate additional revenue for the company. As a product trainer you will become a product expert and create and deliver training across our vast product range. The Product Trainer is a customer facing role so must always be professional and reflect and exemplify our values. **Main Responsibilities**: - Deliver online training via virtual classrooms or webinars for the software products available in your country/region for new and existing customers, and for Cyncly employees, as and when required. - Deliver ad hoc physical classroom-based training, as and when required. - Organize and coordinate the online training sessions such as setting up the webinar, preparing the online classroom, inviting participants, etc - Prepare facilities and materials for classroom-based trainings, as and when required - Evaluate the knowledge of customers participating in training to determine training needs and effectiveness - Support content team in creating eLearning curriculum on various topics utilizing instructional design tools. - Proactively promote and sell additional training and/or our training packages to customers to help generate additional revenue - Report to and work closely with the Training Manager to help coordinate training activities - Contribute to and achieve the goals and objectives set by the Customer Success and Enablement Team - Share knowledge and information within the Training team to support each other - Help with ad hoc support to customers, as and when requiredAttend Industry events representing Cyncly, presenting our products and supporting our existing customers. **Required Skills and Experience**: - Excellent communication skills, particularly verbal - Clear pronunciation and good intonation - Good listening skills (active listening) - Customer service orientated; patient and resilient - Flexible and able to adapt to different channels - Strong planning and organizational skills - Ability to use initiative and work autonomously - Team player and collaborative approach to working - Able to understand, speak and write English, French, German - Comfortable presenting and talking to a group of people (8-10 in physical classrooms and even more in virtual classrooms) - Experience with Cyncly products is preferred - Experience in teaching or training - Basic skills in MS-Office tools - Experience in training business users is preferable but not essential - Experience in working with online channels and virtual learning platforms or experience in working in a multi-channel environment are a plus point - Experience working within the Kitchen and Bath Design IndustryAdequate knowledge of instructional design is preferred **Working for us** At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect. Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making