Customer Service Senior Supervisor

The Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from OEM to SEC. This is where you want to be

Every Senior Supervisor needs to lead his/her team in the best possible way to deliver an Extraordinary Customer Experience while defending TE´s strategy and needs, aligned with TE Management vision and purpose.

**Tasks**:
Building up strong foundations for Portugal ICS Team:

- Build organizational alignment with the team communicating TE Strategy and Values. Define local strategies, set goals and priorities to the team.
- Leading the team to get them correctly focus, trained, coached, engaged and supported to reach the goals established by the Management
- Ensure high quality on service and driving mentality change to remove waste and encourage people to look for improvements
- Participation in improvement projects

Supporting related Customer Segment:

- Timely escalations towards planning and Customer Service Management to avoid high-cost premium freight and line stoppages
- Intensive communication with planning management, production management and demand management, Sales and Marketing, Customers management, Finance, Pricing, WH, Planning and Customer Supply Chain
- Review of Customer Satisfaction Survey results with Supervisor, Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
- Monitoring TEOA Star level achievements according to the given targets for Sales Office, in each Customer Segment
- Sponsorship of Continuous Improvement projects and KAIZEN Events to deliver financial savings (TEBIT) and to create capacity

Managing Direct Reports:

- Alignment with Management for development of talent pipeline including strong succession planning
- Disciplinary and professional Leading of 4-5 Supervisors
- Managing employee administrative data: absenteeism, vacations, extra hours, etcaccording to TE policy
- Year End evaluations for direct reports and Support to the team in Year End Evaluations and Discussion

Sales Office Specific:

- EMEA Hotline Emergency Team: Assure harmonization in methods and procedures to have standard service provided
- Training Facilitator (Training Team): Provide guidelines and Coaching to ensure all training needs are covered

**What your background should look like**:

- University or Technical Degree
- Experience in Customer Service of min 5 years is desirable
- Leadership Experience mandatory
- Experience in project management is an advantage
- Fluent in English is mandatory and other European languages are a plus
- Excellent knowledge of TE processes and systems
- Very good customer and service orientation required
- Focus on team development

**Competencies**:

- Building Effective Teams- Motivating Others- Managing and Measuring Work- Values: Integrity, Accountability, Teamwork, Innovation- SET : Strategy, Execution, Talent (for managers)**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.