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Customer Service Agent
2 semanas atrás
We are currently looking for a Customer Service Agent to work in a fast-moving iGaming environment, where the main goal is to provide a high-quality support to our customers and take measures to ensure their satisfaction.
Your Challenge:
- Acquire an excellent knowledge and understanding of the company’s products;
- Register, follow up and resolve the customer’ requests;
- Provide players with an immediate solution or response to ensure full satisfaction;
- Assist the Customer Service Manager and the Team Leader;
- Assist and interact with other departments whenever it is required;
- Ensure compliance with the laws that regulate the company’s activity;
- Develop or participate in individual and team projects that can leverage our brand;
- Be a team player in achieving the company ́s and the customer service key
performance indicators.
Your Requirements:
- Portuguese speaker (required);
- High level of English, both written and orally speaking (required);
- Education: Completed high-school or Degree in a relevant area (required);
- Strong knowledge of MS Office tools and Internet;
- At least 1-year experience in a customer service environment (required);
- Previous experience in the online gaming industry (highly desirable);
- An understanding of betting and a passion for sport will be considered a plus;
- Stress-resistant and able to efficiently manage several tasks simultaneously;
- Proactive, solution-oriented with focus on detail;
- Be a team player but also able to work independently;
- Willing to work with flexible hours.
Our offer:
The opportunity to work in a young and dynamic company that continues to grow in its sector.
- Very attractive salary conditions;
- A full-time contract directly with our company;
- Health insurance;
- Meal allowance and other benefits.
**Tipo de oferta**: Período Integral, Integral/Full-time
Horário de trabalho:
- Turno rotativo
Tipos de pagamento complementares:
- Bónus de performance
Idioma:
- Inglês (obrigatório)
