IT Helpdesk

2 semanas atrás

Oeiras, Portugal askblue Tempo inteiro

Do you know **askblue**?

We were born in 2013, and we provide services in the field of information technology.

We are looking for an**IT Helpdesk** to join our company in one of our projects, on-site, in **Oeiras**.

**Tasks**:

- Operation of Help Desk: All requests logged and tracked; written response provided within 30 minutes (either resolution or status update with assigned priority and prognosis); shift coverage maintained 07:00-17:00 CET.
- Ticket Escalation and Management: Tickets created and transferred across networks with zero data loss; escalation procedures followed correctly with full traceability.
- User Account and Course Support: Accounts activated, issues resolved, enrolments and progress supported, certificates generated; 95% user satisfaction rate.
- Monthly Report: Report submitted on time; includes ticket volumes, performance metrics, escalations, and user feedback.
- Improvement Proposals: Actionable recommendations for process or UX improvement based on metrics and feedback.

**Requirements**:

- 5+ years in help desk or technical support roles;
- Prior experience with systems like LMS, TMS, etc.;
- Hardware/software troubleshooting (Windows, macOS, Linux);
- Networking: TCP/IP, DNS, DHCP;
- Active Directory administration;
- PowerShell scripting;
- Windows/Linux server admin (5+ years);
- Virtualization & VDI environments;
- Strong communication (English B2-C1/ STANAG 6001 Level 3);
- Customer-oriented mindset;
- Team collaboration;
- Technical documentation (FAQs, guides, procedures);
- Analytical problem-solving.

**Work Arrangement**:

- On-Site

**Offer**:

- Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.

**askblue - Where Business meets Technology

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