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Dutch Service Delivery Coordinator
2 semanas atrás
**Dutch Service Delivery Coordinator (Remote in Portugal)**
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
**Responsibilities**
- Proactively manage alerts on changes to client consumables received, either through the consumables management tool or direct client communication.
- Support the arrival and progress of stock safes, as well as managing a variety of them.
- Ensure the successful arrival of orders on strategic client accounts, and follow up on any that are delayed and missing, until they are received.
- Act as the main point of contact for client escalations, and be able to register any service complaints, issues, and eventual solutions.
- Coordinate any support actions needed to resolve any client escalations in as efficient a manner as possible.
- Proactively manage all stakeholder requests, and be able to prioritize between: Break/Fixes, Consumable, MACD, and all other internal operations requests.
**Qualifications & Experience**:
- High School diploma or secondary school equivalent completion.
- Relevant experience in working in support team coordination, and client facing support.
- A strong working capacity with general office tools, and specialized databases.
- Proven success in building and maintaining strong client relationships, through targeted, expert stakeholder support.
**Required Language Thresholds**:
- Dutch (Level C1/C2)
- English (Level B2)
**What We Offer**:
- Remote work from home in Portugal;
- Permanent contract;
- Competitive salary;
- Private health and life insurance from day one in the company;
- Working hours: Monday to Friday, day shift;
- Meal allowance on card/voucher;
- Career progression opportunities;
- Parenthood program;
- Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch;
- Staff canteen with varied food options and river-facing balcony seating
**Job Types**: Full-time, Permanent
