IT Service Manager for Iot and Platform Services

**Build this New Chapter with us**

We are a trusted and valued IT partner of Siemens business units in mastering the challenges of digitalization. Together we create and operate innovative, Siemens-wide established platform solutions.

In our unit IoT & Platform Services (IPS) we are looking for a highly motivated IT Service Manager for IOT- and Platform Services.
- Filling that position, you are an end-2-end responsible for the complete IT service life cycle.

This cycle usually starts with a first idea or a business requirement and leads into a service vision. You manage the design and definition of the future IT service that it can be build-up, rolled-out and operated meeting all requirements until it will be decommissioned at the end.

**In this context you are responsible in detail for**:
**Implement the Service**
- Co-Create the Vision for a new IT IPS IT Service
- Collecting, bundling, and translating needs and requirements into commissionable IT services
- Collaborating with IT domain and solution architects and service-providing operations units incl. other partners within Siemens and external providers
- Get familiar with used SW products and HW products in the service
- Driving the necessary service designs and service elaboration incl. topics like ordering services and operational ITIL processes (business-facing and internally)
- Ensure that all relevant questions regarding requirements are answered and considered
- Planning of proof-of-concepts, service piloting and GO-lives
- Preparation and implementation of make-or-buy decisions for IT pre-, intermediate and end products
- Selection and commissioning of the required suppliers incl. IT in-house operations
- Carrying out service cost calculations and service price calculations and manage to come up with a market conform service price
- Observation and assessment of the market for the respective services and securing of financing
- Determination of competitive and market-standard service prices and billing models
- Contractual management with the service customer(s)
- Chargeback: Implementing value flows with the assigned FIN department
- Portfolio management: Responsible for service documentation and mapping as service elements in the corresponding portfolios
- Marketing: Promoting the service externally through established internal communication channels and media with the internal communications department

**Run the Service**
- Account management for the respective IOT- and Platform services
- Partner management: Regular service reviews with partners, suppliers, and vendors
- Control of the involved suppliers incl. the IT department in case of irregularities in the service operation
- Overview of the release planning of the used SW products and HW products (make and buy)
- Service level management and SLA reporting to suppliers and customers
- Ensuring agreed service quality, timely proactive communication, and escalation of problems internally and externally
- Continuous communication in context of the service with relevant stakeholders like the user community and key user groups
- Regular service reviews with customers and suppliers
- Measurement, reporting and trending of customer satisfaction (CSI)
- Continuous optimization of service costs and service utilization to achieve productivity targets (budget planning and forecast planning and reporting)

**Change the Service**
- Account management for the respective IOT- and platform services
- Continuous (strategic) development of the services: Active requirements management vis-à-vis service consumers
- Understand and translate requirements for change into organizational and technical orders
- Maintain IT service backlog incl. respective release and sprint planning for IOT- / platform services
- Responsible for implementation of planned changes triggered by suppliers and customers within time, budget, and quality
- Commissioning and controlling of the involved suppliers incl. the IT in-house operation
- Adjusting the cost calculation in case of significant changes in service costs or service utilization
- Ensuring communication to service users regarding changes to the service (upfront and post communications)

**Experiences and Skills**
- Experience in IT Service Management - 5 years
- Experience in Enterprise IT Service operations (data center and/or cloud operations) - 5 years
- Experience in IOT and Platform Services
- Strong service orientation and high level of customer focus
- High level of organizational skills
- High quality awareness
- Project Management experience
- Excellent Communication skills
- Good business understanding
- SCRUM / Agile Methods / Kanban
- Experiences in Public cloud-based business models
- At least basic understanding of Cloud Technologies
- At least basic understanding of Kubernetes (Container Microservice Architectures)
- You are fascinated by Information Technology
- Customers and colleagues adore you as you really understand their needs
- Optional: Ma